Back in February, I wrote a blog post titled How Little You Really Know. If you haven’t read it, go check it out now. I got the below email in response, and have kept it in my inbox as a reminder of why I do what I do. It’s a few months late, but I [Keep Reading…]
Meet me at NYC’s Internet Week 2010
Internet Week 2010, starting today and ending on Sunday, is a wide array of events all around NYC raising the profile of our ever-growing tech industry. I’ve been generally underwhelmed by the daytime offerings, but will be out and about each night. Where you can find me (and if you see me, say hello!): Monday, [Keep Reading…]
Old Guard Versus New Guard: An Interview by Tom Johnson
While at STC Summit in Dallas a month ago, Tom Johnson, a technical writer for the LDS Church in Salt Lake City, asked if he could interview me for his blog I’d Rather Be Writing. From Tom’s blog post: In this videocast, I talk with Whitney Hess at the STC Summit in Dallas about her [Keep Reading…]
Sketchnotes from UK UPA’s UX Clinic
Like I mentioned in my post on UX London, I also had the pleasure of being on a UK UPA panel with Dave Gray, Jeff Patton, and Stephen Anderson titled UX Clinic. We spent about two hours answering the audience’s questions — some previously submitted and some on the fly. It was a blast. Eva-Lotta [Keep Reading…]
Facebook Privacy Settings Redesign on Fortune.com
Last week, Fortune.com (CNNMoney.com) published an article and screenshot gallery titled Hey Facebook! Here’s your privacy redesign, and I was fortunate enough to have my work included in it. Reporter JP Mangalindan reached out to me a few weeks ago and asked me to mock up a couple ideas for how Facebook could redesign its [Keep Reading…]
My Creating a Culture of UX workshop at UX London
To say I had a blast at UX London would be a lie. Not because it wasn’t amazing, but because I didn’t actually attend any of it outside of my own workshop. Some may have thought I was out and about exploring London instead of attending other speakers’ sessions. Quite false. Where I really was: [Keep Reading…]
Undercover Boss: Just How Badly is Your Company Screwing Itself
Undercover Boss is one of my favorite new shows. Why? Because we desperately need to encourage upper management to get in touch with what’s really going on inside their companies. The right hand doesn’t know what the left hand is doing, and it’s harming employees just as much as customers, if not more. I was [Keep Reading…]
SeamlessWeb: Don’t get between me and my food
I’ve written about SeamlessWeb before, so you probably know that I’m a huge fan of their service (delivery from an enormous selection of restaurants), but quite appalled by their website. I put up with poor usability for two very important reasons: I love food, and there’s no other option. My biggest complaint has always been [Keep Reading…]
Bill Maher makes fun of Captcha’s poor usability
If you follow me on Twitter, you know I’m in love with Bill Maher. You might not agree with his politics, his ideology, or his bad language, but you’ve gotta admit that he has a knack for putting people in their place. At the end of each episode, Bill Maher gives his New Rules — [Keep Reading…]
The NEW Frappuccino: however-you-want-it
From middle school through college, I was obsessed with Starbucks. Five-times-a-week obsessed. Then five years ago I realized that I was spending $1,500 a year on coffee, quit cold turkey, and haven’t had a drop since. Part of me also hated the evil empire it has become. In middle school when the first Starbucks opened [Keep Reading…]
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