The Effects of Our Work
Rapid growth. Surprising pivots. Achievements unlocked. Renewed self-esteem. Raises. Promotions. New jobs. New teams. New towns. Better health. Better balance. More success. More self-worth. These are just some of the things our clients accomplish with our support. We don’t take the credit — they do all the hard work, and they make lasting change happen. It’s a privilege to witness.
Struggling entrepreneur needed focus & confidence. Through our coaching, launched new product to rave reviews, hired a team, sleeps at night
— Whitney Hess (@whitneyhess) May 11, 2016
Client had years of shame from long-ago boss's misconduct, never trusted again. Coaching helped her establish boundaries while staying open.
— Whitney Hess (@whitneyhess) April 28, 2016
My client was just named COO of a beloved and powerful nonprofit in NYC. Now making 2x $ last job, a for-profit, where she wasn’t valued.
— Whitney Hess (@whitneyhess) April 11, 2016
Client went from “unsatisfactory” performance review to promotion in less than a year. That’s what I call a turnaround! #coaching
— Whitney Hess (@whitneyhess) April 26, 2016
Client at same tired co whole career, had no clue how to get out. With coaching, now at innovative startup doing meaningful work. Loving it!
— Whitney Hess (@whitneyhess) April 20, 2016
Client hated boss, couldn’t push ideas through. After a year of coaching, client is now boss’s boss’s boss and changing org culture from top
— Whitney Hess (@whitneyhess) April 19, 2016
Freelancer came to me for help because she couldn’t make ends meet. I coached her to raise her rates, change her title. Now makes 2X income
— Whitney Hess (@whitneyhess) April 18, 2016
Client had a pattern of quitting jobs when things got tough. Through coaching, stayed, thrived, grew, moved on to bigger opp without regret.
— Whitney Hess (@whitneyhess) April 14, 2016
After 2 rounds of coaching, high-powered executive client is back on the wagon, off cigs, and walking 10K steps every day. Health is wealth!
— Whitney Hess (@whitneyhess) April 14, 2016
Client HATED company + city, feared could have no better. In 6 mo: new town, new co, thriving professionally & personally, loving life again
— Whitney Hess (@whitneyhess) April 15, 2016
My client was just promoted from Principal User Experience Designer to Manager, User Experience in less than 5 months at new job. Booyah!
— Whitney Hess (@whitneyhess) April 8, 2016
Client afraid to speak up at work, came to me for help with communication. In 6 months, got a raise, a new team, and a new product to impact
— Whitney Hess (@whitneyhess) April 12, 2016
A client who had a poor performance review a year ago just got major props from CEO on leading team to a successful launch. Now the linchpin
— Whitney Hess (@whitneyhess) April 13, 2016
More coming soon…
Here is a selection of our most treasured organizational clients, along with insights into the culture change we have helped them to achieve. Please get in touch if you want to know more.
Details coming soon…
In April 2017, Whitney was engaged by Megan Sanicki, Executive Director of the Drupal Association, to mediate an immediate crisis occurring in the Drupal community and throughout the press. Using the principles of Nonviolent Communication, Whitney facilitated more than a dozen 90-minute discussion sessions (in-person and online), cultivating a safe space that generated potential solutions.
The overwhelming response was that it was a healing experience. Those who came in on opposite sides of the issue walked away feeling connected by their shared needs and hopes for the Project. Several leadership changes were made, and new community governance process is underway. There have been substantial improvements to communication, transparency, clarity, participation, and trust.
WNYC – New York Public Radio
In 2013, Whitney was hired by New York Public Radio‘s Chief Digital Officer Thomas Hjelm to research and test a critical new feature in their WNYC mobile application. She helped shape the feature’s positioning, messaging, and integration in the app, through ongoing collaboration with the executive team, including President and CEO Laura Walker.
The app’s relaunch accompanied a $10 million grant from the Jerome L. Greene Foundation — the largest single gift ever made to a public radio station — 80% of which was earmarked to support their digital operations, including this app.
Since 2013, Whitney has worked with the Foundation Center, the leading source of information about philanthropy worldwide, across several of their product offerings. This long-term approach has allowed her to play an instrumental role in establishing and cementing a maturing user experience practice within the organization.
Through multiple workshops and ongoing coaching with a talented multidisciplinary team of designers, developers, and researchers, Whitney has provided extensive support and guidance on how to effectively bring stakeholder research, user research, product strategy and usability testing into the product development process. This has greatly improved Foundation Center’s ability to connect nonprofits who want to change the world to the funding resources they so desperately need to succeed.
MLK Jr Center for Nonviolent Social Change
In 2011, The King Center began to digitize more than 1 million of Dr. King’s documents — many never before seen. With support from JPMorgan Chase’s Technology for Social Good, and in collaboration with C&G Partners and Palantir.net, Whitney helped define the institutional objectives and target audiences of this first-of-its-kind digital archive.
She planned, organized, and facilitated a two-day workshop with 12 key stakeholders at The King Center, conducted dozens of one-on-one interviews with prospective users across multiple constituent groups, crafted a cross-platform experience strategy, and provided a structure for prioritizing features and establishing a long-term product roadmap.
United States Holocaust Memorial Museum
In 2009, Whitney was engaged by acclaimed agency Happy Cog to support a project for the Holocaust Museum in Washington, D.C. She managed the extensive user research initiative to define and prioritize the institution’s diverse target audiences and identify new ways to digitally serve their needs.
Over three months, Whitney conducted dozens of one-on-one interviews across 11 constituent groups, including teachers, students, scholars, activists, general visitors, and Holocaust survivors and their families. Her presentations to the Museum’s senior leadership team helped reassess organizational objectives and sharpen the product vision.
In Their Own Words
In the truest sense of a partnership, [Whitney] heard me and went beyond the limits of where I could see at the time. And helped me break through to much deeper levels of understanding around what mattered to me and why, as well as how to get from here to there….It became easy to integrate her structured and practical recommendations for stepping into higher levels of influence and leadership….Her nuanced and inspiring perspectives on leadership have given me something to work on everyday in the office, in my relationships with colleagues, in the way I talk, reflect, and write about my work….So in terms of circumstances and perspective, it feels like I’m looking farther and higher, than I would have without her coaching, and into a future that enlivens me more than I might have dared to explore on my own.” — Kellie Brownell
My habits started to change from the very beginning of our engagement together….Coaching [with Whitney] has helped re-frame my perspective on myself & my skills, and find new excitement in my unique offerings. This has helped build my confidence in work, and really all areas of my life.” — Kaitlin Maud
I had the great pleasure of working with Whitney as my career coach over the past five months. An hour with her gifted me more insight than months of introspection. Whitney is focused, personable and above all incredibly valuable. I highly recommend her to anyone looking to advance their career in UX.” — John Ellison
Whitney’s coaching has literally changed my life. She genuinely cares about her clients and gives them only her best efforts in helping them. She was able to dissuade my doubts about my career choice, worked with me to set clear goals and encouraged me to overcome my fears and take more chances in order to design my own life….I am truly grateful for her guidance and must say that she is well worth the investment. If you invest in her, she will invest in you.” — Aleatha Singleton
My biggest challenges fell under the leadership topic. With too many tasks and too little time, I was struggling to identify the most important next area and best actions….Whitney helped me reframe the way I was looking at the whole situation….Whitney worked with me to plot a better course, opening up exciting career options I hadn’t even considered before.
I have only one regret about my coaching with Whitney: that I didn’t engage her sooner.” — Tom Kerwin
For years, I’ve long admired Whitney’s principle-driven approach to user experience design and her advice on developing empathy. So when I first heard that she was offering coaching services, I jumped at the opportunity.
At the time, I didn’t have a sense of direction in my work and I struggled to stay productive. Rather than focusing on the immediate issue, she helped me uncover deeper issues around the habits in my life. We slowly developed routines for self-care, self-awareness and self-adjustment. Shortly after, I became noticeably happier and many aspects of my life improved—not just my work.
Over 12 months, I went from working on a small side project that had no purpose or direction, to leading a small team on a mission to help change people’s work habits. Today, we serve tens of thousands of users around the world. None of this would’ve happened if it wasn’t for Whitney’s guidance.” — John Chan
Having worked with Whitney first as a team member and then as a client, I can’t say enough about how insightful she is. She has that rare combination of strategic vision and executional strength as well as an ability to quickly work through an issue to find the answer and then communicate that clearly to all parties. As an additional bonus, she’s fun to work with and brings an intellectual curiosity that moves everyone’s thinking forward. Whitney would be one of the first picks for any team I’d assemble.” — Tanja Omeze
Renaissance woman is probably the best way I can describe Whitney. She’s versatile, intelligent, and talented—all qualities that make her well equipped for the world of interaction design and interactive marketing. Whitney and I worked briefly but intensely on a very innovative project which required us to be flexible and forward thinking. I enjoyed working with her and would recommend her in a heartbeat as she is a valuable asset to any company she works for.” — David Armano
Whitney is remarkably poised, confident, and knowledgeable. She’s very good with clients at the director and VP-level; her knowledge is evident and they trust her guidance. She’s more confident in client discussions than many people who are senior to her. I would absolutely welcome the opportunity to work with Whitney again.” — Susana Santos Martins
If you’ve been looking for a reason to try coaching, this is it. 👇 https://t.co/GE3ekHgekH
— roz duffy (@rozduffy) January 24, 2018
big s/o to @whitneyhess who is singlehandedly helping me build a business from the inside of my brain/heart/soul out. she's a coach's coach.
— Kaitlin Maud (@kaitlinmaud) September 30, 2014
When I started working w/ Whitney I was 'just' freelancing. Now I own a (very successful) business. Believe the hype https://t.co/KbSIdOJ3Br
— Kaitlin Maud (@kaitlinmaud) April 6, 2016
Amazing coaching opportunity, highly recommended 💕👍🏼 https://t.co/OiWWbY8Nqx
— Rachel Reynard (@rwreynard) December 14, 2017
If you have been considering career coaching, looking no farther than @whitneyhess – she's amazing as a coach; I can't recommend her enough.
— Heather Lynn Rose Jo'neill (@HLRJO) March 8, 2017
Congrats @whitneyhess !! So proud and honored to call you my coach. Keep doing great things!
— Chris Chiusano (@Chris_Chiusano) September 26, 2015
That thing when someone reframes your years-long problem for you and cracks your thinking wide open. @whitneyhess
— Sarahjane Clark (@sj_clark) March 17, 2016
Thank you Whitney! ❤️Thank you for all your help and support!
— jamie cavanaugh (@jamiecavanaugh) February 6, 2017
— Anurati Srivastva (@awesomeanurati) January 18, 2016
Our incoming student board spent the morning with our awesome empathy coach, Whitney Hess , learning all about… https://t.co/dS52crpZTB
— Drexel Hillel (@DrexelHillel) March 5, 2017
— Josef Dabernig (@dasjo) May 11, 2017
— nikki stevens (@drnikki) April 27, 2017
— Claire Ledgard (@ledgard) November 19, 2015
— Reginé Gilbert (@reg_inee) November 4, 2015
Your session was extraordinarily helpful and generous. True example of paying it forward.
— DJHTweets (@DJHTweets) August 25, 2017
— Mirna Rodriguez (@wolfcrusader) October 11, 2015
— Mirna Rodriguez (@wolfcrusader) February 20, 2017
@whitneyhess you inspire many! Perhaps countless for there are those you know not
— Alesha Arp (@AleshaArp) April 20, 2016
— Espino_a, C.M. (@immersedlaugh) December 18, 2014
— Jahzeel Ramos (@jahzeelramos) November 15, 2014
— Jacquelyn Candelas (@JackyCandelas) July 22, 2014
Charitable Giving & Probono Work
Because of our clients, we are fortunate to be in a position to contribute our time and money to where we believe it is most needed. We are working towards donating a minimum of 10% of our annual revenue and a minimum of 5% of our time to 501(c)(3)-designated charitable organizations that serve underserved and underrepresented populations.
Please take a look at the organizations and missions we support.
Here for you
We are eager to help you further your mission. To explore working together, please reach out to Whitney at [email protected].