Proud to be Whitney Hess, PCC

I am so proud to announce that I have earned my official designation as a Professional Certified Coach (PCC) from the International Coach Federation​ —credentials I’ve been pursuing for a year! I received my coaching certification from New Ventures West​ in June 2014, and since then have accrued more than 750 hours of client contact. [Keep Reading…]

On a Year as a Certified Coach

Today is my one-year anniversary of being a certified coach. On June 6, 2014, I became a certified professional coach through New Ventures West, and was set off on a whole new adventure. My business and my life have changed dramatically. I went from a decade as a user experience practitioner serving businesses exclusively to [Keep Reading…] User Research: Stakeholder Workshop

At DrupalCon Austin 2014, we officially kicked off the reimagination of with a full-day workshop with Drupal Association staff, Working Groups, select board members and advisors, facilitated by our user experience coach Whitney Hess. In the morning, we did the serious business of defining our objectives, target audiences, metrics for success (KPIs), partners and [Keep Reading…]

User Experience Coaching for

Yesterday the Drupal Association announced that I will be their user experience coach for the reinvention of It is such an honor to have been awarded the opportunity to guide their extensive user research and product strategy initiative over the next several months. Many organizations would prefer to outsource to agencies to solve their [Keep Reading…]

How do you choose your clients?

I can tell if a project is going to be worth my time from the very first communication I have with the client. If they talk about their work with passion and excitement, if they want to connect with me as one human being to another, if they are willing to invest their time and [Keep Reading…]