The User Is Not Like Me

The user is not like me. August 25, 2003. It was the first day of my senior year at Carnegie Mellon University. It was the day I learned the mantra that would shape my career. The user is not like me. Words uttered by Bonnie John, my professor of 05-410 Introduction to HCI Methods (now [Keep Reading…]

Location Agnostic, Context Specific

At the end of last year, I contributed to a year-end roundup piece in A List Apart called “What I Learned About the Web in 2011.” I shared the most impactful lesson I had learned from various user research projects last year. CONTEXT IS KING The most important thing that 2011 taught me about web [Keep Reading…]

I’m Not Cool

Two weeks ago, I bit the bullet and moved to Brooklyn. To my Manhattanite parents, this is a betrayal of epic proportions. To my childhood friends, I’ve lost my mind. But to the web community, what the hell took me so long? I’ll tell you. It’s quite simple really. I’m not cool. The same week [Keep Reading…]