Writing for Huffington Post

A month ago today, I flew up to San Francisco to attend the Wisdom 2.0 Conference. Though it is now in its fifth year and had more than 2,000 people in attendance, I hadn’t heard about it until just a couple months prior. I happened upon it when doing research on meditation programs inside organizations, [Keep Reading…]

Why CAPTCHAs Fail on Marketplace

American Public Media’s popular program Marketplace ran a story on Friday about Ticketmaster finally removing CAPTCHAs from their ticket-buying process. Reporter Sally Herships contacted me to share my thoughts. Captcha-22: When online security hurts sales CAPTCHAs demonstrate that a company cares more about thwarting spam than they do about making things easy for their customers. [Keep Reading…]