The inspiring Whitney Johnson invited me to contribute to her latest post on Harvard Business Review, titled Constructing Your Personal User Interface. Published yesterday, the piece takes five of my principles for designing user experiences and shows how they apply not only to human-computer interaction but to human-human interaction as well. There’s already a great [Keep Reading…]
The User Is Not Like Me
The user is not like me. August 25, 2003. It was the first day of my senior year at Carnegie Mellon University. It was the day I learned the mantra that would shape my career. The user is not like me. Words uttered by Bonnie John, my professor of 05-410 Introduction to HCI Methods (now [Keep Reading…]
User Experience is Not Enough
Designing the product is all for naught if you don’t first take the time to design the organization. — Whitney Hess (@whitneyhess) April 20, 2012 I’ve been a user experience designer for the entirety of my career. And in the decade I’ve spent doing this work, I have discovered that there is only one universal [Keep Reading…]
Don Draper is the Antithesis of User Experience
Earlier this month, Fast Company began publishing a series on user experience written by industry analyst Brian Solis. As soon as I read the first article, I reached out to Brian on Twitter to say that I thought it was crucial that he incorporate the perspectives of practicing user experience designers in order for his [Keep Reading…]
Location Agnostic, Context Specific
At the end of last year, I contributed to a year-end roundup piece in A List Apart called “What I Learned About the Web in 2011.” I shared the most impactful lesson I had learned from various user research projects last year. CONTEXT IS KING The most important thing that 2011 taught me about web [Keep Reading…]
“Design Principles: The Philosophy of UX” featured on Core77
Last Thursday I gave my talk Design Principles: The Philosophy of UX, at WebVisions at the Hudson Hotel in NYC. Christina Beard, a graphic designer and writer for Core77, was in the audience and wrote about my presentation in an article published yesterday. Christina later asked me if I believed my principles would change as [Keep Reading…]
What I learned in 2011 and my predictions for 2012
It’s a funny thing — the more you share your opinions openly, the more people ask you for them. As the year is coming to a close, if you’re thinking about starting a blog next year or writing more frequently on the one you already have, don’t just make an empty resolution. STICK TO IT. [Keep Reading…]
Catching Up on Pleasure and Pain
Welcome! If it’s your first time here, you probably arrived via a link to a single post and may not have a full picture of the things I write about. If you’re interested in learning more about me, here’s a selection of posts that can speak to my broader vision about user experience and my [Keep Reading…]
Follow-up to “You’re not a user experience designer if…”
The blog post I wrote about six weeks ago titled, You’re not a user experience designer if…, got way more attention than I ever could have predicted — in fact, I think it got the most traffic of any post I’ve ever written. Sure, it’s an antagonistic title and that always gets people riled up. [Keep Reading…]
Silver Winner of the Inaugural User Experience Awards
I am incredibly honored to have won an award at last night’s User Experience Awards at the Parsons School of Design. I was awarded one of four Silver prizes for my work on the Boxee beta application, and was given the distinction of Best User Centered Design Process. Wow! Thank you so much to the [Keep Reading…]
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