User Experience is Not Enough

Designing the product is all for naught if you don’t first take the time to design the organization. — Whitney Hess (@whitneyhess) April 20, 2012 I’ve been a user experience designer for the entirety of my career. And in the decade I’ve spent doing this work, I have discovered that there is only one universal [Keep Reading…]

Location Agnostic, Context Specific

At the end of last year, I contributed to a year-end roundup piece in A List Apart called “What I Learned About the Web in 2011.” I shared the most impactful lesson I had learned from various user research projects last year. CONTEXT IS KING The most important thing that 2011 taught me about web [Keep Reading…]

Catching Up on Pleasure and Pain

Welcome! If it’s your first time here, you probably arrived via a link to a single post and may not have a full picture of the things I write about. If you’re interested in learning more about me, here’s a selection of posts that can speak to my broader vision about user experience and my [Keep Reading…]