In planning for the year ahead, I find it very useful to take stock of the past year, and decide what I want to maintain and what I hope to change. What follows is a quantitative and qualitative look at my business in 2016. Big Wins I ramped up to a full-time coaching practice with [Keep Reading…]
Proud to be Whitney Hess, PCC
I am so proud to announce that I have earned my official designation as a Professional Certified Coach (PCC) from the International Coach Federation —credentials I’ve been pursuing for a year! I received my coaching certification from New Ventures West in June 2014, and since then have accrued more than 750 hours of client contact. [Keep Reading…]
On a Year as a Certified Coach
Today is my one-year anniversary of being a certified coach. On June 6, 2014, I became a certified professional coach through New Ventures West, and was set off on a whole new adventure. My business and my life have changed dramatically. I went from a decade as a user experience practitioner serving businesses exclusively to [Keep Reading…]
User Experience, Emotional Intelligence and Mindfulness at SAP
Last spring, Siva Sabaretnam, VP of User Experience at SAP, invited me to conceive a full-day event for the 100+ member UX team at SAP America, Inc. Palo Alto. I proposed that we focus on the role of emotional intelligence and mindfulness in user experience, and Siva adamantly agreed. With the pervasiveness of technology in [Keep Reading…]
Drupal.org User Research: Stakeholder Workshop
At DrupalCon Austin 2014, we officially kicked off the reimagination of Drupal.org with a full-day workshop with Drupal Association staff, Working Groups, select board members and advisors, facilitated by our user experience coach Whitney Hess. In the morning, we did the serious business of defining our objectives, target audiences, metrics for success (KPIs), partners and [Keep Reading…]
User Experience Coaching for Drupal.org
Yesterday the Drupal Association announced that I will be their user experience coach for the reinvention of Drupal.org. It is such an honor to have been awarded the opportunity to guide their extensive user research and product strategy initiative over the next several months. Many organizations would prefer to outsource to agencies to solve their [Keep Reading…]
The User Experience Process for the Seamless iPad App
The Data One week after Seamless, the leading online food ordering service, released their first iPad app in March 2012, the app hit #1 in the App Store’s Lifestyle category. Today it maintains 4.5 stars with more than 6,000 ratings and reviews. “By far the best menu application available for iPad…” “I couldn’t imagine not [Keep Reading…]
How do you choose your clients?
I can tell if a project is going to be worth my time from the very first communication I have with the client. If they talk about their work with passion and excitement, if they want to connect with me as one human being to another, if they are willing to invest their time and [Keep Reading…]
What is it like to be a creative entrepreneur?
At SXSW earlier this year, my friend Saul Colt asked me to sit down for an interview on the topic of creative entrepreneurship. The questions asked are ones I often get on what it’s really like to be independent. The video produced by YouNoodle and sponsored by FreshBooks was released last week. What lessons have [Keep Reading…]
How “When I…” Reasoning Poisons a Team
Earlier this year I had a client who hired me to redesign the first step in their 3-step process. The page was getting loads of customer complaints and the last three iterations on the design hadn’t helped. As always, I started the project by interviewing key stakeholders: the product manager, the product owner, the head [Keep Reading…]
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