How “When I…” Reasoning Poisons a Team

Earlier this year I had a client who hired me to redesign the first step in their 3-step process. The page was getting loads of customer complaints and the last three iterations on the design hadn’t helped. As always, I started the project by interviewing key stakeholders: the product manager, the product owner, the head [Keep Reading…]

Why Guess? A Familiar Screenplay

CUT TO: INT. SCREEN SHARING MEETING – DAY A client shows their consultant the progress they’ve made on a redesign. They want the consultant’s feedback before it’s too late. CLIENT Currently the user does A, then B, then C. Now the user will be able to do C, then A, then B. We don’t think [Keep Reading…]

Doing business as Vicarious Partners

It is with tremendous excitement and huge dreams for the future that I am finally ready to announce that I have formally changed the name of my company to Vicarious Partners™. This new name much better reflects my mission to help organizations build deeper connections amongst colleagues and customers in an effort to deliver the [Keep Reading…]

Whit Hour – Week 22

Thank you so much to the ~22 people who showed up for the twenty-second week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [Keep Reading…]

Whit Hour – Week 20

Thank you so much to the ~22 people who showed up for the twentieth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [Keep Reading…]

Loosecubes and the future of work

In August 2005, I formed an LLC and started doing freelance work on the side of my full-time job. In August 2008, I quit my full-time job to pursue independent consulting and self-employment. In November 2008, I became one of the first members of New Work City and started growing my career through the coworking [Keep Reading…]

Whit Hour – Week 19

Thank you so much to the ~26 people who showed up for the nineteenth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [Keep Reading…]