Thank you so much to the 41 people who showed up for the sixth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. I really appreciate everyone’s flexibility in moving over to Ustream at the [Keep Reading…]
Whit Hour – Week 5
Thank you so much to the 20 or so folks who showed up for the fifth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. I particularly appreciate your patience and determination to stick with [Keep Reading…]
The first Whit Hour was a success
Last night from 9-10pm Eastern Time I hosted my first Whit Hour — a new weekly video chat in which I answer people’s questions about user experience, consulting, and anything else they ask. I had an absolute blast and surprisingly talked non-stop — not something I’m particularly comfortable with, but there were just so many [Keep Reading…]
If I could tell designers one thing
A few days ago I got an email from the lovely Liz Danzico asking if I’d participate in a video project she was putting together for the Galapagos Art Space’s Career Camp, “a low-cost, high-value, five-part lecture and networking series for professionals (employed or otherwise!) living in New York City.” On Tuesday Liz participated in [Keep Reading…]
Jeff Bezos says: obsess over customers
In the video below, Jeff Bezos, one of the greatest minds in customer experience, tells us “Everything I know” and discusses the acquisition of Zappos. What Jeff Bezos knows: Obsess over customers “When given the choice of obsessing over competitors or obsessing over customers, we always obsess over customers.” Invent “Any time we have a [Keep Reading…]
Whit Hour starts August 2 at 9pm ET
The results are in. Receiving 27% of the 116 total votes, the most preferred time for Whit Hour, my new weekly “office hour” via video chat, is Sundays from 9-10pm Eastern Time. I’ll be using TinyChat, at least for now. You can join the video conference at http://tinychat.com/whitney with the password whithour. Come one, come [Keep Reading…]
Get a 15% discount to DelveUI in NYC
I’m very excited to be attending DelveUI on August 5-6 in NYC, and even more excited that I get to give away a 15% discount on the $595 registration fee to the first 15 people to comment on this post. Delve:UI – A 2-Day Masterclass on Designing User Interfaces August 5-6, 2009 (Wed-Thurs), 8am-6:30pm 13 [Keep Reading…]
So you wanna be a user experience designer — Step 1: Resources
Pretty much every single day I get a tweet, email, or in person request for information on how to get started in the field of user experience. I’ve recently had a few people reach out to me even asking me to mentor them throughout the process. Given that I often find myself repeating the same [Keep Reading…]
Volume 1, Issue 1 of the Journal of IA
The very first issue of the Journal of Information Architecture was published yesterday, after much dedication and tirelessness from contributors around the world. The Journal of Information Architecture is a peer-reviewed scholarly journal. Its aim is to facilitate the systematic development of the scientific body of knowledge in the field of information architecture. The long [Keep Reading…]
Do you know what you’re designing for?
The world is rapidly changing. Do you realize what is happening around you? Do you understand the context in which the products and services you help to create will be used, reused, and repurposed? Ecosystems are paradigms are shifting so dramatically that the research you do at the beginning of a project may no longer [Keep Reading…]
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