From middle school through college, I was obsessed with Starbucks. Five-times-a-week obsessed. Then five years ago I realized that I was spending $1,500 a year on coffee, quit cold turkey, and haven’t had a drop since. Part of me also hated the evil empire it has become. In middle school when the first Starbucks opened [Keep Reading…]
Being a godmother is like being a user experience designer
On April 18, 2010, Griffin James Lam Konig was born at North Shore University Hospital in Manhasett, NY, weighing in at 7 lbs 13 oz. Griffin’s mom Donna is the 39-year-old daughter of my childhood babysitter Theresa (who I’ve always called T-T). The day after Griffin came home from the hospital, twenty-seven years after Theresa [Keep Reading…]
See For Yourself on Johnny Holland Magazine
Yesterday the wonderful Johnny Holland Magazine published my essay, See For Yourself: About the Power of Observing. The article, or more accurately, rant, is all about how imperative it is for user experience designers to actively observe the world around us on a regular basis. Re-reading it now, it feels quite different than most of [Keep Reading…]
How Little You Really Know
You have no idea how little your users really know. And that shows just how little you know. You work in technology for a living. You’ve been using a computer since you were born. You are obsessed with learning new things. You are a nerd and you hang out with other nerds. You constantly think [Keep Reading…]
My Top 10 User Experience Blogs to Watch in 2010 on Blogs.com
Last April I had the honor of contributing a guest list on the 10 Best UX (User Experience) Design blogs [the list, my blog post] for Six Apart’s Blogs.com. I still regularly read almost all of the blogs I listed, but recently realized that there are many new, revamped or lesser known UX blogs that [Keep Reading…]
Photo of the day: Bags on Board
My cousins have an adorable Boston Terrier named Luna. She likes to play tug of war, and fetch, and tear her toys apart. And unlike the dogs I had growing up, she also likes to poop outside. Over the summer my cousins were taking Luna for a walk and I noticed their completely amazing leash. [Keep Reading…]
Photo of the day: Penn Station, Charging Station
I’ve found myself at Penn Station quite a lot lately. You see, I’m working on the project of a lifetime with Happy Cog Philadelphia, so I visit by train from time-to-time. A few weeks ago I observed some unusual behavior: I’ve passed by this column dozens of times when I walk into the Amtrak area [Keep Reading…]
Client Matters: Ironclad Contracts: Tougher Than a Pinky Swear
UXmatters just published the fourth article in my bimonthly column, Client Matters, where I give UX professionals an honest look at initiating and managing relationships with clients. The latest article is titled, Ironclad Contracts: Tougher Than a Pinky Swear. In it I expound on how to determine the nuts and bolts of your client contract: [Keep Reading…]
Client Matters: Needs + Resources + Location + Schedule + Budget = Scope
This post is two months overdue. Somehow I never linked to the third article in Client Matters, my bimonthly column in UXmatters, where I give UX professionals an honest look at initiating and managing relationships with clients. Published in December 2009, the article is titled, Needs + Resources + Location + Schedule + Budget = [Keep Reading…]
Domino’s Pizza: Be Inspired By Your Harshest Critics
We all know that Domino’s Pizza isn’t exactly a New York slice. But when Domino’s finally realized just how many people hate their product, they did something drastic about it. Watch the video below. Whatever you think about Domino’s Pizza, whatever you feel about the brand, you have to admit one thing: it takes a [Keep Reading…]
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