Would You Treat Them Differently?

All of our minds are filled with things that no one else will ever know. “If you could stand in someone else’s shoes, hear what they hear, see what they see, feel what they feel, would you treat them differently?” This is the question asked by the Cleveland Clinic, one of the top hospitals in [Keep Reading…]

Why CAPTCHAs Fail on Marketplace

American Public Media’s popular program Marketplace ran a story on Friday about Ticketmaster finally removing CAPTCHAs from their ticket-buying process. Reporter Sally Herships contacted me to share my thoughts. Captcha-22: When online security hurts sales CAPTCHAs demonstrate that a company cares more about thwarting spam than they do about making things easy for their customers. [Keep Reading…]