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I met a really nice guy at STC Summit named Eric Roberson [LinkedIn] [Twitter]. He attended my Evangelizing Yourself talk, and was apparently very moved by it (which moved me). The next day when I saw him in another session, he took out his phone to show me something he’d discovered earlier in the day. [Keep Reading…]

Sketchnotes from UK UPA’s UX Clinic

Like I mentioned in my post on UX London, I also had the pleasure of being on a UK UPA panel with Dave Gray, Jeff Patton, and Stephen Anderson titled UX Clinic. We spent about two hours answering the audience’s questions — some previously submitted and some on the fly. It was a blast. Eva-Lotta [Keep Reading…]

SeamlessWeb: Don’t get between me and my food

I’ve written about SeamlessWeb before, so you probably know that I’m a huge fan of their service (delivery from an enormous selection of restaurants), but quite appalled by their website. I put up with poor usability for two very important reasons: I love food, and there’s no other option. My biggest complaint has always been [Keep Reading…]