In early January I wrote an article for Mashable titled “10 Most Common Misconceptions About User Experience Design” in which I asked 20 of the most prominent leaders in the user experience community what they think is the biggest misunderstanding about what we do. I was blown away by the response to the article — [Keep Reading…]
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10 Most Common Misconceptions About User Experience Design
A couple months ago, the lovely Sharon Feder asked me if I would be interested in being a guest writer for Mashable. As I’m sure you can imagine, I jumped at the chance. I’ve been a fan of Mashable for a long, long time and kind of always hoped I’d get to write for them. [Keep Reading…]
The Enduring Misconceptions of User Experience Design
A couple weeks ago I suddenly saw a resurgence of interest in an article I wrote for Mashable in January 2009 titled, 10 Most Common Misconceptions About User Experience Design. Later that year I turned it into a presentation and had a pretty good run with it, until I felt that my message was widely [Keep Reading…]
Pleasure and Pain in Other Languages
Receiving a request from someone who wants to translate your blog posts into other languages is thrilling and humbling. It’s such an honor to know that these pieces resonate with anyone at all — but to find out that they cross geographical and cultural barriers is truly amazing! Here are some of the translations I [Keep Reading…]
Evaluations of my STC Summit 2010 talks
A few months ago I wrote about my experience presenting at STC Summit in Dallas — my first time speaking at an event outside of UX and web design. Yesterday I received the evaluations of my two talks — 10 Most Common Misconceptions About User Experience Design and Evangelizing Yourself — and I’m quite pleased [Keep Reading…]
Reaching outside the UX tribe at STC’s Technical Communication Summit
In Transcending Our Tribe, my closing plenary at this year’s Information Architecture Summit, I asserted that in order for the field of user experience to survive, we need to stop spending so much time looking inwards, and start reaching out to the larger business and technical communities. Because I’m a big fan of practicing what [Keep Reading…]
Writing
Published Writing Writing is my first passion, and I’m grateful to get to write about self-development, coaching and user experience for a variety of blogs and publications. A selection of my articles, essays, and guest blog posts are below. Select Writings (most recent first) ICF Coaching World What Am I Worth? November 5, [Keep Reading…]
Around the World in 80 Days
In thinking about my upcoming travel schedule, the classic French adventure novel Around the World in 80 Days (Le tour du monde en 80 jours) popped into my head. Then I quickly looked at the calendar and counted the days – exactly 80 days from today. I have a few upcoming speaking engagements, a couple [Keep Reading…]
Speaking Appearances
Speaking Appearances Watch Whitney share her 10 experience design principles in 5 minutes flat! Whitney Hess has spent the past 15 years evangelizing the principles and philosophy of Empathy and User Experience at conferences and in boardrooms around the world. Her presentations have been attended by more than 15,000 audience members in 30 cities [Keep Reading…]
I’m Speaking at Pittsburgh Web Design Day
When I went to Pittsburgh in October for Carnegie Mellon Homecoming to see the reunion of my friend Joanna‘s band, I had the pleasure of finally meeting my Twitter pal G. Jason Head. Jason is a front-end web developer and runs Refresh Pittsburgh. He’s also putting together the first-ever Pittsburgh Web Design Day — “a [Keep Reading…]