Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries Tagged as 'Consulting'

Introducing StartUXs

August 2nd, 2010 · 4 Comments · Consulting, Startups

I’m very excited to be the guest author on this week’s 52weeksofUX, a blog by Josh Porter and Josh Brewer, two people I greatly admire.

My topic is the increasingly crucial role that user experience design plays in the success of a startup. I called the piece StartUXs (get it? startups with an X instead of [...]


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Watch me on The Big Web Show

June 22nd, 2010 · 1 Comment · Consulting, Pleasure, Twitter, User Experience

Last Thursday I had the absolute pleasure of joining the lovely Jeffrey Zeldman and Dan Benjamin on the eighth episode of The Big Web Show (read my previous post).
If you weren’t able to catch the live broadcast, be sure to check out the video and podcast.
We talked about how I’ve used Twitter to build my [...]


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Questions show passion, not doubt

May 10th, 2010 · 4 Comments · Consulting, Pain

I was recently contacted by someone to contribute to a project they’re working on. It was a well-connected and well-respected person whose work I’ve followed for years, so naturally I was quite excited by the inquiry.
The initial email was a bit sparse — describing the project in just a couple sentences — and while it [...]


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Can Leadership Be Learned?

March 6th, 2010 · 12 Comments · Consulting, Strategy

The words both start with L-E-A, but can leadership really be learned?
As a consultant, I have the pleasure and challenge to work with a variety of different teams. I am a team of one, but I collaborate with agency teams (such as Happy Cog, whom I’m working with on the US Holocaust Memorial Museum project), [...]


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Client Matters: Ironclad Contracts: Tougher Than a Pinky Swear

February 8th, 2010 · 1 Comment · Articles, Consulting, User Experience

UXmatters just published the fourth article in my bimonthly column, Client Matters, where I give UX professionals an honest look at initiating and managing relationships with clients.
The latest article is titled, Ironclad Contracts: Tougher Than a Pinky Swear. In it I expound on how to determine the nuts and bolts of your client contract: the [...]


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