On Wednesday I posted an extensive behind-the-scenes look at the user experience design process I used when Boxee hired me to help them get from alpha to beta: The UX Design Process for the Boxee Beta. To my utter joy, ReadWriteWeb featured my work in their ReadWriteStart channel, focused on startups: An Inside Look Into [Keep Reading…]
The UX Design Process for the Boxee Beta
More than a year ago I very proudly announced that Boxee, the much-loved social media center software company, had hired me as the user experience designer for their beta. In the five months that I worked with them, I conducted user interviews and usability testing to identify people’s needs, behaviors and frustrations, and redesigned the [Keep Reading…]
Photo of the day: Do Not Disturb
I travel a lot and I’ve seen (and used) my fair share of Do Not Disturb signs. Most hang from the doorknob, and some are inserted into the card key slot. But who hasn’t experienced their shortcomings? Either they fall to the floor every time you open the door, or you aren’t given one at [Keep Reading…]
The Project of a Lifetime
I’m on the Amtrak down to Washington, D.C. as I write this. Tomorrow (Monday) I start a new project that will likely be the biggest professional challenge I’ve ever faced and will carry profound personal significance as well. Happy Cog East in Philadelphia was recently awarded the website redesign project for the United States Holocaust [Keep Reading…]
DIY UX at An Event Apart Chicago 2009
Last Monday, October 12, 2009, I presented DIY UX: Give Your Users an Upgrade (without calling in a pro) to a sold out 500-person crowd at An Event Apart Chicago. DIY UX: Give Your Users an Upgrade (Without Calling In a Pro) I gave this talk for the first time (minus a couple test [Keep Reading…]
Onboarding: A Sidebar in “Designing Social Interfaces”
Last May I was given the great privilege to write a sidebar in Christian Crumlish and Erin Malone‘s fabulous new book, Designing Social Interfaces. The topic I was asked to write about is “onboarding” — designing welcoming experiences for new users by easing them in. You might have seen a couple blog posts that I’ve [Keep Reading…]
Resolution Found with the Sheraton Centre Toronto Hotel
I’m impressed. Within 12 hours from my initial complaint to the Sheraton Centre Toronto Hotel about their sub-par conditions, I had received an email apologizing for the discontent. Then within 20 minutes of my response today (to follow), we have received a refund for one night. I am very pleased with the outcome and the [Keep Reading…]
The Sheraton Responds!
[This is an update on the disappointing conditions I recently experienced at the Sheraton Centre Toronto Hotel.] Within 12 hours of my critical survey submission to TNS Global — the vendor who handles Sheraton’s customer satisfaction surveys — I received the following email from Sheraton’s Manager of Experience Engineering. I’m really glad they’re listening. Read [Keep Reading…]
U.S. Patent 7,587,349
I am thrilled to report that U.S. Patent 7,587,349 was granted on September 8, 2009, and I am named as a co-inventor! This has been more than 4 years in the making. My first job out of grad school in January 2005 was at Digitas as a Senior Interaction Designer, and one of my first [Keep Reading…]
Today is my 1 year anniversary of going solo
Exactly one year ago today, I left my job to pursue independent consulting full-time. I took a big leap of faith. I had faith in myself that things would work out. I had faith that even with the odds stacked against me, I could pull it off. I stepped out on my own because I [Keep Reading…]
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