I’ve written about SeamlessWeb before, so you probably know that I’m a huge fan of their service (delivery from an enormous selection of restaurants), but quite appalled by their website. I put up with poor usability for two very important reasons: I love food, and there’s no other option. My biggest complaint has always been [Keep Reading…]
The NEW Frappuccino: however-you-want-it
From middle school through college, I was obsessed with Starbucks. Five-times-a-week obsessed. Then five years ago I realized that I was spending $1,500 a year on coffee, quit cold turkey, and haven’t had a drop since. Part of me also hated the evil empire it has become. In middle school when the first Starbucks opened [Keep Reading…]
Being a godmother is like being a user experience designer
On April 18, 2010, Griffin James Lam Konig was born at North Shore University Hospital in Manhasett, NY, weighing in at 7 lbs 13 oz. Griffin’s mom Donna is the 39-year-old daughter of my childhood babysitter Theresa (who I’ve always called T-T). The day after Griffin came home from the hospital, twenty-seven years after Theresa [Keep Reading…]
Reaching outside the UX tribe at STC’s Technical Communication Summit
In Transcending Our Tribe, my closing plenary at this year’s Information Architecture Summit, I asserted that in order for the field of user experience to survive, we need to stop spending so much time looking inwards, and start reaching out to the larger business and technical communities. Because I’m a big fan of practicing what [Keep Reading…]
Holy crap…I gave the closing plenary at IA Summit 2010
Thirty days later and it has still barely sunken in that I gave the closing plenary at IA Summit 2010 in Phoenix, AZ, titled Transcending Our Tribe. Being bestowed with this tremendous honor was a shock in and of itself, but having actually survived the months of preparation, the intense trepidation, and the profound duration [Keep Reading…]
My 20 Guiding Principles for UX Design on Monster.com’s InsideTech
Last month I mentioned that UX Magazine would now be syndicating some of the content from Pleasure and Pain. A couple weeks ago they republished my Guiding Principles for UX Designers post, which then in turn got picked up by Monster.com’s InsideTech, a “meeting place for IT professionals.” The article has more than 2,600 views [Keep Reading…]
My Top 10 User Experience Blogs to Watch in 2010 on Blogs.com
Last April I had the honor of contributing a guest list on the 10 Best UX (User Experience) Design blogs [the list, my blog post] for Six Apart’s Blogs.com. I still regularly read almost all of the blogs I listed, but recently realized that there are many new, revamped or lesser known UX blogs that [Keep Reading…]
Photo of the day: Bags on Board
My cousins have an adorable Boston Terrier named Luna. She likes to play tug of war, and fetch, and tear her toys apart. And unlike the dogs I had growing up, she also likes to poop outside. Over the summer my cousins were taking Luna for a walk and I noticed their completely amazing leash. [Keep Reading…]
Sketching made easier by UI Stencils
Yes, I’m obsessed with Konigi’s Omnigraffle wireframe stencils, but what if you could have real-life stencils to help you sketch? You can. They’re called UI Stencils, and they’re made by Design Commission, an experience design agency in Seattle. Drawing can be intimidating for a lot of folks, and the fear of not being a “good [Keep Reading…]
Photo of the day: Trash Can Copywriting
I get my hair cut at Bumble & bumble‘s downtown salon. Not only does Dante always give me a great cut, but Bb creates one of the most exceptional customer experiences of any service in my day-to-day life. They’re a high-end salon, but a key aspect of their brand is a playfulness that they inject [Keep Reading…]
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