Whit Hour – Week 4

Thank you so much to the 25 or so folks who showed up for the fourth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Join me next week on Sunday, August 30, 9-10pm Eastern [Keep Reading…]

TD Bank’s Penny Arcade

[UPDATE: I’m getting a lot of visitors from TD Bank’s Intranet. If you are a TD Bank / Commerce Bank employee, please leave a comment on this post with your thoughts!] I save my spare change in a ceramic vase that was given to me by my childhood babysitter. It isn’t cute like a piggy [Keep Reading…]

Who needs a plumber when you have Twitter?

I’m a do-it-yourself kinda girl, so instead of putting in a work order with the building staff, I’d prefer to at least try to fix things around the apartment myself. Lately I’ve been noticing a problem with my dishwasher, so I thought I’d ask Twitter: Not surprisingly, I got a lot of great advice. Here’s [Keep Reading…]

Personas in the 2008 Presidental Election

I’ve talked before about how designers use personas to capture user needs, behaviors and motivations. If you were ever wondering how those insights help guide the product design, this pretty much says it all: [via gregoire] Questions?

Why I Don’t Have an iPhone (but might someday)

As you probably know, Apple released iPhone 2.0 yesterday. Watch Steve Jobs’ WWDC Keynote Address if you haven’t already seen it. I watched it live on MacRumors, and when it was over I Twittered this: That comment solicited quite a reaction from my Twitterverse. Two examples: As a designer and gadget geek, I’m constantly asked [Keep Reading…]