You couldn’t pay me to use the restroom at NYC’s Penn Station, but I didn’t think twice about needing to pee when I was at Philadelphia’s 30th Street Station recently. Perhaps it was their warm welcome and solemn promise to take care of me that put me at ease. OUR MISSION is to provide the [Keep Reading…]
Photo of the day: Trash Can Copywriting
I get my hair cut at Bumble & bumble‘s downtown salon. Not only does Dante always give me a great cut, but Bb creates one of the most exceptional customer experiences of any service in my day-to-day life. They’re a high-end salon, but a key aspect of their brand is a playfulness that they inject [Keep Reading…]
Photo of the day: The Non-Intersection of Duane and Reade
Not all New Yorkers realize that the omnipresent drugstore Duane Reade gets its name from its very first location in downtown Manhattan, on Broadway between Duane and Reade Streets. I suppose that’s why they think they can get away with this billboard ad that shows the intersection of Duane and Reade — which simply doesn’t [Keep Reading…]
Domino’s Pizza: Be Inspired By Your Harshest Critics
We all know that Domino’s Pizza isn’t exactly a New York slice. But when Domino’s finally realized just how many people hate their product, they did something drastic about it. Watch the video below. Whatever you think about Domino’s Pizza, whatever you feel about the brand, you have to admit one thing: it takes a [Keep Reading…]
Photo of the day: LLUP to open
Peace & Love Café is one of my favorite local spots. They’ve got free wi-fi, amazing sandwiches, and lots of comfy seating. The perfect alternative to a Starbucks. And how can that name not make you feel great? I’ve been going to Peace & Love for several years, and always noticed that their inner door [Keep Reading…]
Photo of the day: Departures and Arrivals
Tuesday morning I was sitting in the Amtrak waiting area at New York’s Penn Station when I glanced to my right to see if my track number had been announced. There were two screens, one stacked on top of the other, with two metal plaques that indicated Departures on the top and Arrivals on the [Keep Reading…]
Photo of the day: Dollars and Cents
On June 28, 2009, the New York City MTA increased the rates for subway and bus rides. Apparently the ticket agent who dutifully wrote this sign is unaware of the one-currency-symbol-per-value rule. Is the new fare 2.25 dollars or 2.25 cents? A smart, frugal person might have recourse to argue the latter.
Resolution Found with the Sheraton Centre Toronto Hotel
I’m impressed. Within 12 hours from my initial complaint to the Sheraton Centre Toronto Hotel about their sub-par conditions, I had received an email apologizing for the discontent. Then within 20 minutes of my response today (to follow), we have received a refund for one night. I am very pleased with the outcome and the [Keep Reading…]
The Sheraton Responds!
[This is an update on the disappointing conditions I recently experienced at the Sheraton Centre Toronto Hotel.] Within 12 hours of my critical survey submission to TNS Global — the vendor who handles Sheraton’s customer satisfaction surveys — I received the following email from Sheraton’s Manager of Experience Engineering. I’m really glad they’re listening. Read [Keep Reading…]
The Sheraton Centre Toronto Hotel is a hot mess
Allow me to preface this rant by saying that the organizers of IDEA 2009 are in no way responsible for the poor accommodations and service at the Sheraton Center Toronto Hotel. Though it was the hotel recommended on the conference website and at which a group discount was provided, there is no way that the [Keep Reading…]
