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More Empathy, Better Design

“A lot of people in our industry haven’t had very diverse experiences. So they don’t have enough dots to connect, and they end up with very linear solutions without a broad perspective on the problem. The broader one’s understanding of the human experience, the better design we will have.” ~ Steve Jobs [Wired, February 1996]

Speaking Up

Two days ago, a prominent designer named Sarah Parmenter published a post titled Speaking Up, in which she revealed the horrific harassment she has endured as a public woman in technology. Sarah and I have spoken at the same conferences and share a lot of the same friends, and I have admired her ability to [Keep Reading...]

User Research War Stories: “Taking empathy to a whole new level”

My friend Steve Portigal, an esteemed customer research consultant in the Bay Area, has a series on his blog titled “War Stories” — anecdotes from ethnographic researchers about the craziest things that have happened to them in the field. One entry from Priya Sohoni is particularly striking. Titled “Taking empathy to a whole new level,” [Keep Reading...]

Netflix Recommends: Art & Design Documentaries

I’ve been watching a lot of Instant Netflix lately, ever since I canceled my cable and bought a Roku (another more in-depth post on that experience at some point). Netflix never ceases to amaze me. They’ve been learning my tastes from the films I watch, rate, and add to queue. At this point I think [Keep Reading...]

Samantha LeVan’s Lame Cancer

A year ago March 28, my close friend Samantha LeVan sent me a fairly routine email asking me if she could pass my info along to a young web designer looking for a mentor. It was so nondescript that I might have put it off for a few days, busy with other things. I’m glad [Keep Reading...]

10 best Twitterers to follow for your soul, not your career

I always see these “top Twitterer” lists of people with high follower counts touted by social climbing social media DBs. Those people bore me. Instead I’m inspired by people with a unique perspective on the world around them, unique voice and style, who make me smile or think differently or challenge me to be a [Keep Reading...]

The most accurate portrayal of User Experience Designers ever created

This is possibly my favorite 1 minute and 32 seconds in the history of moving images. I got shivers at the end. Please do yourself and everyone else a favor by taking the time to watch this now, then send it to everyone who has ever asked you what a user experience designer is. ILUVUXDESIGN [Keep Reading...]