I shop online so often that it’s second nature for me to immediately start typing into an shipping/billing address form based on the textbox widths and layout. However, as I was just checking out from Garnet Hill, I realized something was off. Field labels are underneath the text field. Wow. Had it not been for [Keep Reading…]
What the customer actually wanted
A few weeks ago Orian sent me a hilarious but sad cartoon on the all-too-familiar process of cumulative error and product dilution during a project life cycle: customer request -> finance -> engineering -> manufacturing -> marketing -> delivery. Not only do we fail to deliver on what was proposed, but what the customer said [Keep Reading…]
IDEA 2009: Social and Experience Design – Day 2
This is a continuation of my coverage from the IDEA Conference in Toronto from September 15-16, 2009. My Day 1 roundup can be found here. Day 2 also had a great lineup of speakers: Tim Queenan Christian Crumlish and Erin Malone Matthew Milan Mari Luangrath Stephen Anderson My Twitter notes from the conference are below. [Keep Reading…]
IDEA 2009: Social and Experience Design – Day 1
I’m in Toronto this week for IDEA 2009, the conference run by the Information Architecture Institute. This year’s theme is Social and Experience Design. Speakers from a variety of backgrounds are helping us understand how to make informed and insightful design decisions based on the ever-changing landscape of the web caused in large part by [Keep Reading…]
Join me at IDEA2009 on Sept 15-16
Are you going to IDEA2009? I am! And I want to meet you there. What follows is everything you need to know about the conference. I’m on the board of advisors for the Information Architecture Institute and have the utmost respect for the amazing folks who’ve put their blood, sweat and tears into organizing this [Keep Reading…]
Whit Hour – Week 4
Thank you so much to the 25 or so folks who showed up for the fourth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Join me next week on Sunday, August 30, 9-10pm Eastern [Keep Reading…]
If I could tell designers one thing
A few days ago I got an email from the lovely Liz Danzico asking if I’d participate in a video project she was putting together for the Galapagos Art Space’s Career Camp, “a low-cost, high-value, five-part lecture and networking series for professionals (employed or otherwise!) living in New York City.” On Tuesday Liz participated in [Keep Reading…]
Get a 15% discount to DelveUI in NYC
I’m very excited to be attending DelveUI on August 5-6 in NYC, and even more excited that I get to give away a 15% discount on the $595 registration fee to the first 15 people to comment on this post. Delve:UI – A 2-Day Masterclass on Designing User Interfaces August 5-6, 2009 (Wed-Thurs), 8am-6:30pm 13 [Keep Reading…]
I did the UX design for Brighter Planet
I am thrilled to announce that the new Brighter Planet website is now live and in beta. I am proud to have been the user experience designer on this project, blessed with the opportunity to work with an amazing Happy Cog team: Jeffrey Zeldman, creative director; Erin Kissane, content strategist; Naz Hamid, designer; Aaron Gustafson, [Keep Reading…]
The boxee website redesign
A few days ago, boxee announced a big redesign to their website. As their user experience consultant, I helped to make the site easier to use and gave greater prominence to some key features — like finding friends and managing web services. The necessity for these changes became very apparent during the interviews I conducted [Keep Reading…]
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