I’ve written about SeamlessWeb before, so you probably know that I’m a huge fan of their service (delivery from an enormous selection of restaurants), but quite appalled by their website. I put up with poor usability for two very important reasons: I love food, and there’s no other option. My biggest complaint has always been [Keep Reading…]
Bill Maher makes fun of Captcha’s poor usability
If you follow me on Twitter, you know I’m in love with Bill Maher. You might not agree with his politics, his ideology, or his bad language, but you’ve gotta admit that he has a knack for putting people in their place. At the end of each episode, Bill Maher gives his New Rules — [Keep Reading…]
Being a godmother is like being a user experience designer
On April 18, 2010, Griffin James Lam Konig was born at North Shore University Hospital in Manhasett, NY, weighing in at 7 lbs 13 oz. Griffin’s mom Donna is the 39-year-old daughter of my childhood babysitter Theresa (who I’ve always called T-T). The day after Griffin came home from the hospital, twenty-seven years after Theresa [Keep Reading…]
See For Yourself on Johnny Holland Magazine
Yesterday the wonderful Johnny Holland Magazine published my essay, See For Yourself: About the Power of Observing. The article, or more accurately, rant, is all about how imperative it is for user experience designers to actively observe the world around us on a regular basis. Re-reading it now, it feels quite different than most of [Keep Reading…]
How Little You Really Know
You have no idea how little your users really know. And that shows just how little you know. You work in technology for a living. You’ve been using a computer since you were born. You are obsessed with learning new things. You are a nerd and you hang out with other nerds. You constantly think [Keep Reading…]
My Top 10 User Experience Blogs to Watch in 2010 on Blogs.com
Last April I had the honor of contributing a guest list on the 10 Best UX (User Experience) Design blogs [the list, my blog post] for Six Apart’s Blogs.com. I still regularly read almost all of the blogs I listed, but recently realized that there are many new, revamped or lesser known UX blogs that [Keep Reading…]
Photo of the day: Bags on Board
My cousins have an adorable Boston Terrier named Luna. She likes to play tug of war, and fetch, and tear her toys apart. And unlike the dogs I had growing up, she also likes to poop outside. Over the summer my cousins were taking Luna for a walk and I noticed their completely amazing leash. [Keep Reading…]
Client Matters: Ironclad Contracts: Tougher Than a Pinky Swear
UXmatters just published the fourth article in my bimonthly column, Client Matters, where I give UX professionals an honest look at initiating and managing relationships with clients. The latest article is titled, Ironclad Contracts: Tougher Than a Pinky Swear. In it I expound on how to determine the nuts and bolts of your client contract: [Keep Reading…]
Client Matters: Needs + Resources + Location + Schedule + Budget = Scope
This post is two months overdue. Somehow I never linked to the third article in Client Matters, my bimonthly column in UXmatters, where I give UX professionals an honest look at initiating and managing relationships with clients. Published in December 2009, the article is titled, Needs + Resources + Location + Schedule + Budget = [Keep Reading…]
ReadWriteWeb on my Boxee beta UX process, and other thoughts
On Wednesday I posted an extensive behind-the-scenes look at the user experience design process I used when Boxee hired me to help them get from alpha to beta: The UX Design Process for the Boxee Beta. To my utter joy, ReadWriteWeb featured my work in their ReadWriteStart channel, focused on startups: An Inside Look Into [Keep Reading…]
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