Earlier this year I had a client who hired me to redesign the first step in their 3-step process. The page was getting loads of customer complaints and the last three iterations on the design hadn’t helped. As always, I started the project by interviewing key stakeholders: the product manager, the product owner, the head [Keep Reading…]
UX and The Lawsuit
So you may have heard that Apple and Samsung are suing each other. I hate when mommy and daddy fight. In general, this lawsuit really irks me. Patents are outdated, both sides are being petty bullies, and customers are the ones who are going to suffer. I was wishing it would all just go away [Keep Reading…]
The User Is Not Like Me
The user is not like me. August 25, 2003. It was the first day of my senior year at Carnegie Mellon University. It was the day I learned the mantra that would shape my career. The user is not like me. Words uttered by Bonnie John, my professor of 05-410 Introduction to HCI Methods (now [Keep Reading…]
Don Draper is the Antithesis of User Experience
Earlier this month, Fast Company began publishing a series on user experience written by industry analyst Brian Solis. As soon as I read the first article, I reached out to Brian on Twitter to say that I thought it was crucial that he incorporate the perspectives of practicing user experience designers in order for his [Keep Reading…]
What I learned in 2011 and my predictions for 2012
It’s a funny thing — the more you share your opinions openly, the more people ask you for them. As the year is coming to a close, if you’re thinking about starting a blog next year or writing more frequently on the one you already have, don’t just make an empty resolution. STICK TO IT. [Keep Reading…]
Follow-up to “You’re not a user experience designer if…”
The blog post I wrote about six weeks ago titled, You’re not a user experience designer if…, got way more attention than I ever could have predicted — in fact, I think it got the most traffic of any post I’ve ever written. Sure, it’s an antagonistic title and that always gets people riled up. [Keep Reading…]
Silver Winner of the Inaugural User Experience Awards
I am incredibly honored to have won an award at last night’s User Experience Awards at the Parsons School of Design. I was awarded one of four Silver prizes for my work on the Boxee beta application, and was given the distinction of Best User Centered Design Process. Wow! Thank you so much to the [Keep Reading…]
Design Principles: The Philosophy of UX
On Monday, I had the honor and privilege of presenting a new talk at An Event Apart Boston 2011, titled Design Principles: The Philosophy of UX. This is my third year speaking at AEA and it never gets less exhilarating — and terrifying! Design Principles: The Philosophy of UX View more presentations from Whitney Hess. [Keep Reading…]
You’re not a user experience designer if…
The UX field is booming. It seems like the number of user experience practitioners has doubled in the last year — from newbies who’ve just entered the workforce, to mid-career changes, to folks who’ve been doing this all along but finally found out what to call themselves. It’s incredibly reassuring to finally see a long [Keep Reading…]
I am a stencil
This happened five months ago, and I was so stunned by the honor that I think I pushed it somewhere deep into my subconscious until now. In Search Patterns: Design for Discovery by Peter Morville and Jeffrey Callender, there are these cute people icons that accompany various illustrations throughout the book. There was so much [Keep Reading…]
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