A few weeks ago Orian sent me a hilarious but sad cartoon on the all-too-familiar process of cumulative error and product dilution during a project life cycle: customer request -> finance -> engineering -> manufacturing -> marketing -> delivery. Not only do we fail to deliver on what was proposed, but what the customer said [Keep Reading…]
The Sheraton Centre Toronto Hotel is a hot mess
Allow me to preface this rant by saying that the organizers of IDEA 2009 are in no way responsible for the poor accommodations and service at the Sheraton Center Toronto Hotel. Though it was the hotel recommended on the conference website and at which a group discount was provided, there is no way that the [Keep Reading…]
Apple Customer Support Fiasco
I just had the most inexcusably bad experience with Apple Customer Support. So shockingly bad that I can’t even believe it was Apple on the other end of the line. Let me preface my story by saying that I’ve been a devoted Apple customer since I was in the 5th grade — 17 years ago. [Keep Reading…]
SeamlessWeb Mobile Site: Easy to Use, But Impossible to Order
Usablenet is responsible for some of the most easy to use mobile websites your smartphones can find. They chose a good company name. Their platform powers mobile sites such as JetBlue and Northwest Airlines, Amtrak and NJ Transit, Hilton Hotels, 1800Flowers, and dozens of other sites you’d be surprised to hear. Just point your mobile [Keep Reading…]
The Flawed Dining Experience at Hill Country
The food is great. The atmosphere is great. The dining experience is so poorly thought out it boggles the mind. Hill Country Barbecue needs a redesign. After winding through a maze and squeezing between seat-backs, you get seated at your table. A sweet lady comes to take your drink order and explains the “barbecue market” [Keep Reading…]
What I did while Twitter was down today
Twitter had a Denial of Service Attack this morning, which affected its uptime all day today. Therefore I was forced to figure out what to do without it. Here’s what I came up with: I noted my frustration on Facebook I actually looked at my friends’ pages on Facebook I reached Inbox Zero in Google [Keep Reading…]
UPDATE: Facebook at fault for unauthorized link with Twitter account
Last night there was a minor fiasco when hundreds of thousands of people suddenly found that their tweets were being published to their Facebook status without their explicit authorization. The only way to fix the problem was to remove or block the Twitter application from within Facebook.
Twitter updating Facebook status without permission
Update: For the latest information, please read UPDATE: Facebook at fault for unauthorized link with Twitter account. [If Facebook suddenly started publishing your tweets, go into Facebook and REMOVE or BLOCK the Twitter application. That’s currently the only fix.] Just an hour ago, I got a notification that someone had commented on my Facebook status [Keep Reading…]
Photo of the day: You must be in one of the first five cars
If you’ve ever ridden the 1/2/3 line on the NYC subway, you’ve probably seen one of these signs: Both the 145th St stop and the South Ferry stop have shorter platforms than the rest of the stations. That means that unless you’re in one of the first five cars, you won’t be able to exit [Keep Reading…]
Twitter’s Most Moronic Change: Removing @ Reply Settings
I’m furious. Absolutely astounded and ready to scream. Why? Because Twitter just announced a drastic change to their service that will forever affect how people interact with the stream. They have effectively removed all discoverability of new people to follow and connect with, thereby destroying the very element that made Twitter the powerful networking tool [Keep Reading…]
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