Give yourself permission to practice UX every day Progress takes practice. You have to work at it every single day. Regardless of your circumstances, when you practice UX every day, you: Build empathy with your colleagues Better meet your customers’ needs Become more strategic in your approach Make more informed design decisions Resolve conflicts with [Keep Reading…]
Originally published on Medium two years ago today on July 23, 2013 “You haven’t smiled even once today,” he growls at me. “Yes I have.” “No…you haven’t.” And I sulk some more. So what if I’ve been lost in thought today? I have a lot going on. There’s a lot on my mind. Why do [Keep Reading…]
Have compassion for everyone you meet, even if they don’t want it. What seems conceit, bad manners, or cynicism is always a sign of things no ears have heard, no eyes have seen. You do not know what wars are going on down there where the spirit meets the bone.
In my April contribution to The Pastry Box Project, Who Do We Think We Are?, I share my frustration with the rampant intellectual bullying I have observed in our community, and how I’ve overcome my own tendency to contribute to it. Now we’ve all heard the saying about the cobbler’s children having no shoes, and [Keep Reading…]
I’ve been a Buddhist my entire life — though I didn’t know to call it that until recently. I made a career out of reducing human suffering. In 2002, I was called to Human-Computer Interaction to reduce the suffering caused by technology, the result of a lack of mindfulness and compassion in the design and [Keep Reading…]
An excerpt from my dialogue with Paul McAleer on our podcast Designing Yourself, Episode #9: Embracing the Suffering (originally aired October 1, 2013), with minimal editing for readability. The things we don’t like in others are the things we don’t fully understand. It’s a sign we haven’t gone out of our way to develop empathy [Keep Reading…]
Shifting your perspective isn’t only necessary to offer empathy to others, but it gives your own views much more depth. Here’s an excerpt from my February post for The Pastry Box, published today: On our first day of class, the teacher led us out of the building and brought us a few blocks away to [Keep Reading…]