User Interface Engineering (UIE) hosts wonderful virtual seminars every month on a variety of UX-related topics. This month was no exception. Tamara Adlin, a user experience consultant based in Seattle, WA, put together a smart and practical presentation titled, The Power of Ad Hoc Personas: Truly Practical Methods to Get Your Organization On the Same [Keep Reading…]
Fire your worst customers
In Seth Godin’s recent blog post, more, More, MORE!, he makes the unpopular-but-wise assertion that until you fire your worst customers, you’ll never be able to do your best. I think it applies to clients just as much as consumers. The bottom line: you can’t please everyone, and it’s stupid to try. You’ll end up [Keep Reading…]
Recent Reads – 2/21/2010
Here are the most recent additions to my Delicious. Hope you enjoy. Indexed » Blog Archive » Who’s in your office?Are you a prima donna, a pushover, a savior, or a nightmare? Email is Killing Your Business | Michael LeisEmail is broken, but it's here to stay. So what are we going to do about [Keep Reading…]
Photo of the day: A Restroom on a Mission
You couldn’t pay me to use the restroom at NYC’s Penn Station, but I didn’t think twice about needing to pee when I was at Philadelphia’s 30th Street Station recently. Perhaps it was their warm welcome and solemn promise to take care of me that put me at ease. OUR MISSION is to provide the [Keep Reading…]
Photo of the day: Makeshift Mailbox
Beard Papa claims to make the world’s best cream puffs, and they aren’t lying. Fortunately for the folks at New Work City, they have a location just around the corner. Unfortunately, it’s been “closed for maintenance” since November. I walked by recently and noticed a FedEx box labeled MAIL BOX taped to the outside of [Keep Reading…]
Photo of the day: Trash Can Copywriting
I get my hair cut at Bumble & bumble‘s downtown salon. Not only does Dante always give me a great cut, but Bb creates one of the most exceptional customer experiences of any service in my day-to-day life. They’re a high-end salon, but a key aspect of their brand is a playfulness that they inject [Keep Reading…]
Pleasure and Pain now on UX Magazine
I am happy to announce that starting today, some of my posts on this here blog will be syndicated to UX Magazine. UX Magazine is an online publication for user experience professionals that was founded in 2006 and was nominated for a Webby in 2007. In their words: Every month we combine original articles with [Keep Reading…]
Photo of the day: The Non-Intersection of Duane and Reade
Not all New Yorkers realize that the omnipresent drugstore Duane Reade gets its name from its very first location in downtown Manhattan, on Broadway between Duane and Reade Streets. I suppose that’s why they think they can get away with this billboard ad that shows the intersection of Duane and Reade — which simply doesn’t [Keep Reading…]
Who is Michael Gruen’s mentor?
[This post is part of a series on Mentors and Heroes] Michael Gruen is a serial entrepreneur and independent business consultant for a variety of startups through Greyworks. He is the co-founder of TechKaraoke and the co-author of Twitter For Dummies. Follow him on Twitter @gruen. Michael Gruen’s mentor is… Michael Gruen, Self [Keep Reading…]
Photo of the day: Kickin’ It Old School
I’ve been riding Amtrak a lot lately, and I’ve seen a lot of businesspeople with their laptops and USB modems and BlackBerrys and bluetooth headsets. That has become the norm, even among the baby boomers. So much so that I had to do a double-take when I saw this sweet guy kickin’ it old school: [Keep Reading…]
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