Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries Tagged as 'Social Networking'

Onboarding: A Sidebar in “Designing Social Interfaces”

October 6th, 2009 · Comments · Design, Pleasure, Social Networking, User Experience

Last May I was given the great privilege to write a sidebar in Christian Crumlish and Erin Malone’s fabulous new book, Designing Social Interfaces. The topic I was asked to write about is “onboarding” — designing welcoming experiences for new users by easing them in. You might have seen a couple blog posts that I’ve [...]

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Whit Hour – Week 5

September 2nd, 2009 · Comments · Whit Hour

Thank you so much to the 20 or so folks who showed up for the fifth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me.
I particularly appreciate your patience and determination to stick with me [...]

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Join me at IDEA2009 on Sept 15-16

August 26th, 2009 · Comments · Conferences

Are you going to IDEA2009? I am! And I want to meet you there.
What follows is everything you need to know about the conference. I’m on the board of advisors for the Information Architecture Institute and have the utmost respect for the amazing folks who’ve put their blood, sweat and tears into organizing this year’s [...]

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Twitter’s Most Moronic Change: Removing @ Reply Settings

May 12th, 2009 · Comments · Pain, Social Networking, Twitter, User Experience

I’m furious. Absolutely astounded and ready to scream. Why? Because Twitter just announced a drastic change to their service that will forever affect how people interact with the stream. They have effectively removed all discoverability of new people to follow and connect with, thereby destroying the very element that made Twitter the powerful networking tool [...]

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My presentation at IA Summit 2009: “Evangelizing Yourself”

March 29th, 2009 · Comments · Career, Conferences

At the IA Summit last year in Miami, the first that I attended, a few wonderful people encouraged me to submit a proposal for this year in Memphis. I was a total noob, and didn’t think it would be possible for me to be chosen to speak, but I decided to think of a topic [...]

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