Methodology - Whitney Hess

Entries Tagged as 'Methodology'

See For Yourself on Johnny Holland Magazine

March 18th, 2010 · 1 Comment · Articles, User Experience

Yesterday the wonderful Johnny Holland Magazine published my essay, See For Yourself: About the Power of Observing.

The article, or more accurately, rant, is all about how imperative it is for user experience designers to actively observe the world around us on a regular basis. Re-reading it now, it feels quite different than most of my [...]

The UX Design Process for the Boxee Beta

January 27th, 2010 · 22 Comments · Consulting, Design, User Experience

More than a year ago I very proudly announced that Boxee, the much-loved social media center software company, had hired me as the user experience designer for their beta. In the five months that I worked with them, I conducted user interviews and usability testing to identify people’s needs, behaviors and frustrations, and redesigned the [...]

What the customer actually wanted

October 1st, 2009 · 9 Comments · Design, Humor, Pain

A few weeks ago Orian sent me a hilarious but sad cartoon on the all-too-familiar process of cumulative error and product dilution during a project life cycle: customer request -> finance -> engineering -> manufacturing -> marketing -> delivery. Not only do we fail to deliver on what was proposed, but what the customer said [...]

Whit Hour – Week 6

September 21st, 2009 · No Comments · Whit Hour

Thank you so much to the 41 people who showed up for the sixth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me.
I really appreciate everyone’s flexibility in moving over to Ustream at the [...]

Whit Hour – Week 4

August 26th, 2009 · 4 Comments · Whit Hour

Thank you so much to the 25 or so folks who showed up for the fourth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me.
Join me next week on Sunday, August 30, 9-10pm Eastern [...]