What the customer actually wanted

A few weeks ago Orian sent me a hilarious but sad cartoon on the all-too-familiar process of cumulative error and product dilution during a project life cycle: customer request -> finance -> engineering -> manufacturing -> marketing -> delivery. Not only do we fail to deliver on what was proposed, but what the customer said [Keep Reading…]

Whit Hour – Week 6

Thank you so much to the 41 people who showed up for the sixth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. I really appreciate everyone’s flexibility in moving over to Ustream at the [Keep Reading…]

Whit Hour – Week 4

Thank you so much to the 25 or so folks who showed up for the fourth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Join me next week on Sunday, August 30, 9-10pm Eastern [Keep Reading…]

Whit Hour – Week 3

Thank you so much to the 20 or so folks who showed up for the third week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Sorry for the last-minute day change. I was stuck in [Keep Reading…]

Whit Hour – Week 2

Thank you so much to the 20 or so folks who showed up for the second week of Whit Hour — my new weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Join me next week on Sunday, August 16, 9-10pm [Keep Reading…]

User Centered Design is now closed

Last year at IA Summit 2008, Jared Spool declared that it was time for us to retire the dogma of user-centered design, citing that the most effective design teams don’t follow a specific methodology, but instead have a whole toolbox of techniques and tricks to use when the time is right. Flip through his slides [Keep Reading…]