Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries Tagged as 'Consulting'

Can Leadership Be Learned?

March 6th, 2010 · Comments · Consulting, Strategy

The words both start with L-E-A, but can leadership really be learned?
As a consultant, I have the pleasure and challenge to work with a variety of different teams. I am a team of one, but I collaborate with agency teams (such as Happy Cog, whom I’m working with on the US Holocaust Memorial Museum project), [...]

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Client Matters: Ironclad Contracts: Tougher Than a Pinky Swear

February 8th, 2010 · Comments · Articles, Consulting, User Experience

UXmatters just published the fourth article in my bimonthly column, Client Matters, where I give UX professionals an honest look at initiating and managing relationships with clients.
The latest article is titled, Ironclad Contracts: Tougher Than a Pinky Swear. In it I expound on how to determine the nuts and bolts of your client contract: the [...]

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Client Matters: Needs + Resources + Location + Schedule + Budget = Scope

February 8th, 2010 · Comments · Articles, Consulting, User Experience

This post is two months overdue. Somehow I never linked to the third article in Client Matters, my bimonthly column in UXmatters, where I give UX professionals an honest look at initiating and managing relationships with clients.
Published in December 2009, the article is titled, Needs + Resources + Location + Schedule + Budget = Scope. [...]

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The UX Design Process for the Boxee Beta

January 27th, 2010 · Comments · Consulting, Design, User Experience

More than a year ago I very proudly announced that Boxee, the much-loved social media center software company, had hired me as the user experience designer for their beta. In the five months that I worked with them, I conducted user interviews and usability testing to identify people’s needs, behaviors and frustrations, and redesigned the [...]

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Client Matters: Process, Not Portfolio

October 5th, 2009 · Comments · Articles, Consulting, User Experience

UXmatters, a web magazine about user experience, just published the second article in my new bimonthly column, Client Matters, where I give UX professionals an honest look at initiating and managing relationships with clients.
The latest article is titled, Process, Not Portfolio. In it I argue that showing your previous work in a portfolio isn’t [...]

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