Headed back home from Heathrow Airport after a lovely vacation, I stopped at the Pret A Manger for a quick pre-flight bite.
When I got to the cash register, I noticed this awesome sticker — concise, honest, and, best of all, empathetic.
VAT NIGHTMARE
We’re legally required to add on
VAT when you eat in. Nightmare.
They’re legally required to [...]
Time has always bothered me; I don’t really believe in it. It’s a human invention, a representation of reality. Now the passage of time, that’s something I can believe in. You can feel it. You can measure it. But it’s always, ALWAYS, relative to something else. Like when you’re in the train station waiting for [...]
I’ve been consulting for Happy Cog for a year and a half, but when this arrived in my inbox yesterday, I became a true Happy Cogger.
Many thanks to Kevin Cornell for creating it. Everyone at Happy Cog has one of these cuties, and now I do, too.
So what do you think…does it look like me?
Related [...]
Thank you so much to the 20 or so folks who showed up for the third week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me.
Sorry for the last-minute day change. I was stuck in [...]
Tags:Blogging·Branding·Career·Consulting·Customer Experience·Methodology·User Experience·Whit Hour
I was baking at my parents’ apartment recently and pulled out their wax paper to line a cookie sheet. When I tore some off, I noticed a message pierced into the paper that read “TIME TO BUY CUT-RITE.” They use a different brand than I do so I had never seen this before. The paper [...]
Tags:Branding·Customer Experience·Design·Photography·Pleasure
