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Writing for Huffington Post

A month ago today, I flew up to San Francisco to attend the Wisdom 2.0 Conference. Though it is now in its fifth year and had more than 2,000 people in attendance, I hadn’t heard about it until just a couple months prior. I happened upon it when doing research on meditation programs inside organizations, [Keep Reading…]

The Enduring Misconceptions of User Experience Design

A couple weeks ago I suddenly saw a resurgence of interest in an article I wrote for Mashable in January 2009 titled, 10 Most Common Misconceptions About User Experience Design. Later that year I turned it into a presentation and had a pretty good run with it, until I felt that my message was widely [Keep Reading…]

Why CAPTCHAs Fail on Marketplace

American Public Media’s popular program Marketplace ran a story on Friday about Ticketmaster finally removing CAPTCHAs from their ticket-buying process. Reporter Sally Herships contacted me to share my thoughts. Captcha-22: When online security hurts sales CAPTCHAs demonstrate that a company cares more about thwarting spam than they do about making things easy for their customers. [Keep Reading…]

Constructing Your Personal User Interface on Harvard Business Review

The inspiring Whitney Johnson invited me to contribute to her latest post on Harvard Business Review, titled Constructing Your Personal User Interface. Published yesterday, the piece takes five of my principles for designing user experiences and shows how they apply not only to human-computer interaction but to human-human interaction as well. There’s already a great [Keep Reading…]

Don Draper is the Antithesis of User Experience

Earlier this month, Fast Company began publishing a series on user experience written by industry analyst Brian Solis. As soon as I read the first article, I reached out to Brian on Twitter to say that I thought it was crucial that he incorporate the perspectives of practicing user experience designers in order for his [Keep Reading…]

“Design Principles: The Philosophy of UX” featured on Core77

Last Thursday I gave my talk Design Principles: The Philosophy of UX, at WebVisions at the Hudson Hotel in NYC. Christina Beard, a graphic designer and writer for Core77, was in the audience and wrote about my presentation in an article published yesterday. Christina later asked me if I believed my principles would change as [Keep Reading…]

What I learned in 2011 and my predictions for 2012

It’s a funny thing — the more you share your opinions openly, the more people ask you for them. As the year is coming to a close, if you’re thinking about starting a blog next year or writing more frequently on the one you already have, don’t just make an empty resolution. STICK TO IT. [Keep Reading…]