Headed back home from Heathrow Airport after a lovely vacation, I stopped at the Pret A Manger for a quick pre-flight bite.
When I got to the cash register, I noticed this awesome sticker — concise, honest, and, best of all, empathetic.
VAT NIGHTMARE
We’re legally required to add on
VAT when you eat in. Nightmare.
They’re legally required to [...]
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Tags:Branding·Customer Experience·Photography·Pleasure
Hotel alarm clocks are usually a big pain in the butt. Hampton Inn aims to fix all that — and takes simplicity to inconceivable levels.
They go so far past easy to use and intuitive that they come back around to obscure and pointless.
They visualize musical genres.
Columns for Classical
Stream for Soft Rock
Cows for Country
Cadillac for Oldies
Bleachers [...]
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Tags:Design·Gadgetry·Pain·Photography·User Experience
For anyone who’s ever been to Manhattan, or perhaps even heard of Manhattan, chances are you know that our roads are based on a grid — Streets are east-west and are numbered, Avenues are north-south and are numbered or named.
62nd Street and 2nd Avenue
106th Street and Park Avenue
1st Street and 1st Avenue
You get the picture. [...]
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Tags:Accessibility·New York·Pain·Photography·Usability Evaluations
Time has always bothered me; I don’t really believe in it. It’s a human invention, a representation of reality. Now the passage of time, that’s something I can believe in. You can feel it. You can measure it. But it’s always, ALWAYS, relative to something else. Like when you’re in the train station waiting for [...]
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Tags:Branding·Customer Experience·Design·Pain·Photography
…or a Kindle, or a nook.
I recently spotted this man at a Starbucks in SoHo.
He was clearly settled in for the day, his keyboard propped up against the wall behind him, feet kicked up, book in hand…and in the other hand, a magnifying glass to help him read the damn thing.
That very same day, I [...]
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Tags:Accessibility·Design·Mobile·Pain·Photography·User Experience