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Getting Ready to Change

An excerpt from my dialogue with Paul McAleer on our podcast Designing Yourself, Episode #16: Ready Set Go (originally aired July 1, 2014), with minimal editing for readability. Two weeks ago I was finally certified as a professional coach. I was in this yearlong certification program where I was trained to be a professional coach [Keep Reading…]

My 2014 Annual Report — My Best Year Ever

Hello friends, family, clients, future clients and supporters! I have some exciting news. 2014 was hands down my best year in 10 years of business. It would be impossible to tell you every amazing thing that has happened (because there were a lot of them!), but here are a few highlights: Big Wins in 2014 [Keep Reading…]

Today is my 6th anniversary of going solo

Six years ago today, also a Friday, was my very last day at my very last full-time job. Two weeks prior, I had finally worked up the courage to walk into my boss’s office and quit. It was a cushy job with great pay, reasonable hours, and somewhat interesting work. But that was no longer [Keep Reading…]

Drupal.org User Research: Stakeholder Workshop

At DrupalCon Austin 2014, we officially kicked off the reimagination of Drupal.org with a full-day workshop with Drupal Association staff, Working Groups, select board members and advisors, facilitated by our user experience coach Whitney Hess. In the morning, we did the serious business of defining our objectives, target audiences, metrics for success (KPIs), partners and [Keep Reading…]

If Not Now

In my July contribution to The Pastry Box Project, If Not Now, published on the eve of my 32nd birthday, I share my lifelong struggle with seeking approval — and that perfect intersection of readiness and permission where everything seems to click. When I turned 30, I suddenly had this realization that I was officially [Keep Reading…]

User Experience Coaching for Drupal.org

Yesterday the Drupal Association announced that I will be their user experience coach for the reinvention of Drupal.org. It is such an honor to have been awarded the opportunity to guide their extensive user research and product strategy initiative over the next several months. Many organizations would prefer to outsource to agencies to solve their [Keep Reading…]

My 10 Principles for Designing Experiences Applied to Designing Organizations

It’s hard to believe that it was way back in 2011 when I first began giving my presentation Design Principles: The Philosophy of UX. Three years later, I’ve given that talk at more than a dozen conferences around the globe, from Hong Kong to Bogotá to Tel Aviv and beyond. It has been a tremendous [Keep Reading…]