I arrived into Newark Airport from Tel Aviv at 4:45am ET, having been awake for 30 hours straight. U.S. Customs was rather empty so early in the morning. I approached the agent, handed him my passport, and waited for the inevitable inquisition: “Were you in Israel for business or pleasure?” Never has the question struck [Keep Reading…]
What I Did on My Summer Vacation
You might have realized I haven’t been here in a while. That’s because I’ve been everywhere else. I spent my summer doing deeply meaningful client projects and traveling the world sharing my passion for making people’s lives better. I met a ton of interesting new people along the way — people who inspired me to [Keep Reading…]
Catching Up on Pleasure and Pain
Welcome! If it’s your first time here, you probably arrived via a link to a single post and may not have a full picture of the things I write about. If you’re interested in learning more about me, here’s a selection of posts that can speak to my broader vision about user experience and my [Keep Reading…]
My mug is on the new Skitch homepage
It’s no secret that I’m completely obsessed with Skitch — the handy screenshot, annotation and image sharing tool for Mac — since I tell pretty much anyone who’ll listen. I’ve probably stood over 100 shoulders waiting for folks to download and install it, then watch their eyes open wide when they realize what they now [Keep Reading…]
Design Principles: The Philosophy of UX
On Monday, I had the honor and privilege of presenting a new talk at An Event Apart Boston 2011, titled Design Principles: The Philosophy of UX. This is my third year speaking at AEA and it never gets less exhilarating — and terrifying! Design Principles: The Philosophy of UX View more presentations from Whitney Hess. [Keep Reading…]
Lifework — A philosophy, a lifestyle, a revolution
Around this time three years ago, I started considering the possibilities of being independently-employed for the first time. Quite honestly it had never even really occurred to me before I met people who were doing it — and were happy, successful and encouraging. It wasn’t until August of that year that I actually took the [Keep Reading…]
TechStars Shines a Light on NY Tech
Thursday was a pivotal moment in the NY startup scene: the inaugural TechStars NYC Demo Day. It was an honor to be in attendance and get to see 11 fantastic startups strut their stuff on the stage of legendary Webster Hall to room full of 750 investors and community. I’ve been following the TechStars NYC [Keep Reading…]
Visualizing First-Time Interactions at SXSW
You might remember the near-novel I wrote a couple months ago on LinkedIn InMaps titled, “Hubs and Connectors: Understanding Networks Through Data Visualization.” Now New Work City member Alex Shapiro, founder of CEO of TouchGraph, has created a powerful network visualization based on contact exchanges made via Hashable at SXSW. The Java applet allows you [Keep Reading…]
I am a stencil
This happened five months ago, and I was so stunned by the honor that I think I pushed it somewhere deep into my subconscious until now. In Search Patterns: Design for Discovery by Peter Morville and Jeffrey Callender, there are these cute people icons that accompany various illustrations throughout the book. There was so much [Keep Reading…]
The Work I Love
The work I love is about helping companies who love their customers discover how to be better to them…not convincing them to care. The work I love is about empowering customers to get the service they deserve…not trying to get them to buy into what they don’t really need. The work I love is about [Keep Reading…]
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