I’m not a huge user of Plancast — the event-based social network (a sort of next generation Upcoming.org) — mostly because I’m too lazy to update my plans in multiple places, with RSVP functionality on Facebook, Meetup, Eventbrite and more. But an email that arrived in my inbox yesterday just might make me change my [Keep Reading…]
Awesome Email of the Day: I write to you, thanks to Google Translator
Passion knows no bounds. Thanks never gets lost in translation. From: Bruno Chaves To: Whitney Hess Subject: hello from brazil Date: August 4, 2010 9:04:13 AM EDT I do not know write in English. my English is very bad. But you can read;) I write to you, thanks to google translator:) I met his blog, [Keep Reading…]
Awesome Email of the Day: Increasingly dissatisfied by how little influence I feel I have
I am a very fortunate person. I feel it every day. Some days I get the most incredible emails that make me realize it even more deeply. A few months ago I got this one, and I was given the permission to reprint it. This is why I do what I do. I know so [Keep Reading…]
Awesome email of the day: The unglamorous side of UX
A few days ago, I received an amazing email from someone I have never before met, wanting to share some information. The purpose of the email is irrelevant, but the opening paragraph is SO classic, it’s worth reposting here. You should know that somewhere in the depths of the UX world there are a bunch [Keep Reading…]
Awesome Email of the Day: How Little You Really Know
Back in February, I wrote a blog post titled How Little You Really Know. If you haven’t read it, go check it out now. I got the below email in response, and have kept it in my inbox as a reminder of why I do what I do. It’s a few months late, but I [Keep Reading…]
The Sheraton Responds!
[This is an update on the disappointing conditions I recently experienced at the Sheraton Centre Toronto Hotel.] Within 12 hours of my critical survey submission to TNS Global — the vendor who handles Sheraton’s customer satisfaction surveys — I received the following email from Sheraton’s Manager of Experience Engineering. I’m really glad they’re listening. Read [Keep Reading…]
Awesome Email of the Day: Evangelizing Myself
Being able to help people change their lives for the better is worth more than any client check. I’m very fortunate to get amazingly kind emails from strangers around the world. I promptly add them to my Happy File to look back on when I’m feeling down and doubting myself. Here is a recent email [Keep Reading…]