5 Years of Independence

Happy anniversary to me! Today marks five years since I left my full-time job to go indie — and what a hell of a ride it’s been. I want to thank all my clients who have valued what I could contribute to their organizations and the countless friends, colleagues and strangers who pointed them my [Keep Reading…]

The Evolution of User Experience

When I started my career in user experience, my purpose was to make digital products easier and more pleasurable to use. Interfaces were poorly organized, poorly labeled, and took forever to learn—and I wanted to fix them all. I applied my knowledge of best practices and emerging trends. I used design patterns and standard elements [Keep Reading…]

My Natural Next Step: Becoming a Coach

My life’s mission is to put humanity back into business. As a user experience consultant, guiding technology companies on how to make their products easier and more pleasurable to use, I get to work towards this every day. But I’ve come to realize that user experience is not enough. Designing the product is all for [Keep Reading…]

I’m Going Home

Home. The last year of my life has been an exploration of that word. I came to a point where I finally had to admit that I no longer felt at home, in my home, in my city. And in a search for a new home, I had to admit that I no longer felt [Keep Reading…]

War Stories: Stories of War

[Originally published in the series War Stories on Steve Portigal’s All This Chittah Chattah] I interviewed Holocaust survivors. Four words that still send shivers down my spine. Their stories were meant to shape my research; they ended up shaping me. It was the project of a lifetime. I was asked to conduct user research for [Keep Reading…]

Speak and Be Seen

I’m thrilled to have been invited to contribute a piece to Ladies in Tech, a new site celebrating and supporting female speakers in technology. Published today, Speak and Be Seen is a deeply personal story of how I first got involved in public speaking and the massive fears I’ve had to overcome along the way. [Keep Reading…]

The truth about the presentation process

Having the opportunity to speak to an audience who cares what you have to say and believes they can learn something new from you is a totally surreal experience. Especially when you consider that months of work pours out of you in under an hour. I’ve been speaking at conferences since the fall of 2008. [Keep Reading…]