Usablenet is responsible for some of the most easy to use mobile websites your smartphones can find. They chose a good company name. Their platform powers mobile sites such as JetBlue and Northwest Airlines, Amtrak and NJ Transit, Hilton Hotels, 1800Flowers, and dozens of other sites you’d be surprised to hear. Just point your mobile [Keep Reading…]
Client Matters: Does Your Client Need a Consultant or an Agency?
I’ve started a new column called Client Matters on UXmatters, a web magazine about user experience. Every other month I’ll give UX professionals an honest look at managing relationships with clients and provide some tips on how to turn unpleasant situations into winning ones. The first article in the column starts at the beginning: first [Keep Reading…]
Make sure that whatever you design is fitting a need in the world and has a purpose
I have officially made it. I was quoted by Catriona Cornett on inspireUX. “Differentiate yourself by fully understanding the problem before you attempt to solve it… Don’t just fall in love with a solution and go full-force on making it look great, but really make sure that whatever you design is fitting a need in [Keep Reading…]
UPDATE: Facebook at fault for unauthorized link with Twitter account
Last night there was a minor fiasco when hundreds of thousands of people suddenly found that their tweets were being published to their Facebook status without their explicit authorization. The only way to fix the problem was to remove or block the Twitter application from within Facebook.
Twitter updating Facebook status without permission
Update: For the latest information, please read UPDATE: Facebook at fault for unauthorized link with Twitter account. [If Facebook suddenly started publishing your tweets, go into Facebook and REMOVE or BLOCK the Twitter application. That’s currently the only fix.] Just an hour ago, I got a notification that someone had commented on my Facebook status [Keep Reading…]
I did the UX design for Brighter Planet
I am thrilled to announce that the new Brighter Planet website is now live and in beta. I am proud to have been the user experience designer on this project, blessed with the opportunity to work with an amazing Happy Cog team: Jeffrey Zeldman, creative director; Erin Kissane, content strategist; Naz Hamid, designer; Aaron Gustafson, [Keep Reading…]
The boxee website redesign
A few days ago, boxee announced a big redesign to their website. As their user experience consultant, I helped to make the site easier to use and gave greater prominence to some key features — like finding friends and managing web services. The necessity for these changes became very apparent during the interviews I conducted [Keep Reading…]
Photo of the day: Insert hands to dry
When I’m in a strange, public place, the last thing I want to do is insert my hands anywhere. I went to the public restroom at the Time Warner Center in Columbus Circle and finally got to use the Dyson Airblade hand dryer! Lots of people had mentioned it before, but this was my first [Keep Reading…]
Twitter Redesigns Follower and Following Pages
Today Twitter launched a redesign of the Following and Followers pages. By default the Expanded view is displayed, but you can switch to the List view in the top left: It’ll still show you 20 people per page, but without the location and last tweet sent. On the right side of each username are two [Keep Reading…]
So you wanna be a user experience designer — Step 1: Resources
Pretty much every single day I get a tweet, email, or in person request for information on how to get started in the field of user experience. I’ve recently had a few people reach out to me even asking me to mentor them throughout the process. Given that I often find myself repeating the same [Keep Reading…]
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