The work I love is about helping companies who love their customers discover how to be better to them…not convincing them to care. The work I love is about empowering customers to get the service they deserve…not trying to get them to buy into what they don’t really need. The work I love is about [Keep Reading…]
Why I detest the term “Lean UX”
Any user experience designer worth their salt takes the needs of the company they’re serving into account and adapts their approach accordingly — identifying the appropriate process, methods and tools to get the job done. This has been the case for as long as information architecture and interaction design have been in practice. Rigid methodology [Keep Reading…]
Designing for Startups in Smashing Magazine
A big thanks goes out to Andrew Maier whose article “Designing for Startups: How to Deliver the Message Across” in Smashing Magazine included some thoughts from a blog post I wrote a few months ago titled “A Plan of Action.” In it he features my three approaches to design: Reactive, Preactive, and Proactive — the [Keep Reading…]
Interaction-design.org’s Encyclopedia is live!
Interaction-design.org is a Denmark-based foundation that explores research on all human-centered aspects of technology. In an effort to create world-class educational materials for free, they have just launched an open-access, peer-reviewed encyclopedia. The first seven chapters were released today, with many more to be published in the coming months. I was invited by editor-in-chief Mads [Keep Reading…]
A Proactive Apology from Plancast
I’m not a huge user of Plancast — the event-based social network (a sort of next generation Upcoming.org) — mostly because I’m too lazy to update my plans in multiple places, with RSVP functionality on Facebook, Meetup, Eventbrite and more. But an email that arrived in my inbox yesterday just might make me change my [Keep Reading…]
The most accurate portrayal of User Experience Designers ever created
This is possibly my favorite 1 minute and 32 seconds in the history of moving images. I got shivers at the end. Please do yourself and everyone else a favor by taking the time to watch this now, then send it to everyone who has ever asked you what a user experience designer is. ILUVUXDESIGN [Keep Reading…]
Apple listens: iPad screen orientation lock
When I upgraded my iPad to iOS 4.2, I suddenly lost all sound. I freaked out, thinking I’d have to take it into the Apple Store to get fixed, or worse, reinstall the operating system and lose all my apps. So of course I asked the Twitterverse for help, as I tend to do. Turns [Keep Reading…]
Twitter Keyboard Shortcuts
I’m a Tweetie fanatic — even if they haven’t updated Tweetie for Mac in ages and probably never will again — so I don’t use the #newtwitter web app very much at all. The other day I just happened to look at the footer and notice a link labeled Shortcuts. It opens the following layer: [Keep Reading…]
OpenTable has a brain. Does your product?
If you’ve never heard of OpenTable, I’m guessing you don’t live anywhere near a city. It’s the real-time online reservation system that lets you book a table without having to call the restaurant. I dine out a lot and I tend to be the planner in my group of friends, so OpenTable and I know [Keep Reading…]
You are in context to another
I’ve been thinking a lot lately about how to define your audience, how to name them. We all know that if you design for everyone, you end up designing for no one. But demarcating a group of people can be a real struggle, especially since people exhibit different behaviors in different situations — one of [Keep Reading…]
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