It’s hard to believe that it was way back in 2011 when I first began giving my presentation Design Principles: The Philosophy of UX. Three years later, I’ve given that talk at more than a dozen conferences around the globe, from Hong Kong to Bogotá to Tel Aviv and beyond. It has been a tremendous [Keep Reading…]
The Design Advisor: Why Every Startup Needs One
All startups start with an idea, a founder’s desire to invent something new. They invest time and money into bringing the idea to life, and a series of thoughts become a product. But more often than not, these thoughts are instincts, not insights. And eventually the product fails. Design turns an invention into a solution. [Keep Reading…]
More Empathy, Better Design
“A lot of people in our industry haven’t had very diverse experiences. So they don’t have enough dots to connect, and they end up with very linear solutions without a broad perspective on the problem. The broader one’s understanding of the human experience, the better design we will have.” ~ Steve Jobs [Wired, February 1996]
Bill Moggridge, pioneer of empathic design, dies at 69
I was deeply saddened to learn that Bill Moggridge died of cancer yesterday at the age of 69. I will always regret that I never got to shake his hand. Those hands probably sketched hundreds of thousands if not millions of iterations of interaction design ideas throughout his career. In fact, it was Moggridge who [Keep Reading…]
When a Design Firm Fails
When I got off the phone with them, I felt the need to rage eat. This is never a good sign. Instead I chose to pour myself a glass of wine. Three weeks in and I’ve yet to have any shred of contact with the designer who’s actually doing the work. Instead the mockups are [Keep Reading…]
Pleasure and Pain has gone mobile
It’s quite overdue, but this blog is now optimized to be viewed in a mobile browser. Many thanks to Ben Seven for giving me the kick in the ass I needed to get it done: Commented on You’re not a user experience designer if… by Ben Seven: Are you allowed to call yourself a User [Keep Reading…]
My mug is on the new Skitch homepage
It’s no secret that I’m completely obsessed with Skitch — the handy screenshot, annotation and image sharing tool for Mac — since I tell pretty much anyone who’ll listen. I’ve probably stood over 100 shoulders waiting for folks to download and install it, then watch their eyes open wide when they realize what they now [Keep Reading…]
Design Principles: The Philosophy of UX
On Monday, I had the honor and privilege of presenting a new talk at An Event Apart Boston 2011, titled Design Principles: The Philosophy of UX. This is my third year speaking at AEA and it never gets less exhilarating — and terrifying! Design Principles: The Philosophy of UX View more presentations from Whitney Hess. [Keep Reading…]
I’m speaking at Interlink Conference 2011 in Vancouver, and you should come
I have the distinct pleasure of speaking at the first ever Interlink Conference in Vancouver, Canada on June 2-4, along with a stellar lineup of people I can’t even believe I’m included with: Samantha Warren, Steve Fisher, Gavin Elliott, Jonathan Snook, Brian Hoff, Ethan Dunham, Frank Chimero, Patrick Lauke, Meagan Fisher, Simon Collison, Sarah Parmenter, [Keep Reading…]
Netflix Recommends: Art & Design Documentaries
I’ve been watching a lot of Instant Netflix lately, ever since I canceled my cable and bought a Roku (another more in-depth post on that experience at some point). Netflix never ceases to amaze me. They’ve been learning my tastes from the films I watch, rate, and add to queue. At this point they know [Keep Reading…]
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