In the video below, Jeff Bezos, one of the greatest minds in customer experience, tells us “Everything I know” and discusses the acquisition of Zappos. What Jeff Bezos knows: Obsess over customers “When given the choice of obsessing over competitors or obsessing over customers, we always obsess over customers.” Invent “Any time we have a [Keep Reading…]
Whit Hour starts August 2 at 9pm ET
The results are in. Receiving 27% of the 116 total votes, the most preferred time for Whit Hour, my new weekly “office hour” via video chat, is Sundays from 9-10pm Eastern Time. I’ll be using TinyChat, at least for now. You can join the video conference at http://tinychat.com/whitney with the password whithour. Come one, come [Keep Reading…]
Who is Lou Rosenfeld’s mentor?
[This post is part of a series on Mentors and Heroes] Louis Rosenfeld is an independent information architecture consultant, and founder and publisher of Rosenfeld Media, a publishing house focused on user experience books. He is the co-author of Information Architecture for the World Wide Web. Follow him on Twitter @louisrosenfeld. Lou Rosenfeld’s [Keep Reading…]
Get a 15% discount to DelveUI in NYC
I’m very excited to be attending DelveUI on August 5-6 in NYC, and even more excited that I get to give away a 15% discount on the $595 registration fee to the first 15 people to comment on this post. Delve:UI – A 2-Day Masterclass on Designing User Interfaces August 5-6, 2009 (Wed-Thurs), 8am-6:30pm 13 [Keep Reading…]
Finding a day and time for Whit Hour
Given that I’m a user experience practitioner and consultant who is active on Twitter, it’s not surprising that I have a lot of folks coming to me with questions. Unfortunately it’s gotten to a point where I can no longer answer each person individually. In an effort to keep my sanity while still being as [Keep Reading…]
Strategy Starts with Honesty
I always make a point of encouraging my clients to have a strong vision and a strategy for achieving that vision before they set out to design their products. I need to start practicing what I preach. It’s been 11 months since I went solo and the past year has been a whirlwind. I’m fortunate [Keep Reading…]
I did the UX design for Brighter Planet
I am thrilled to announce that the new Brighter Planet website is now live and in beta. I am proud to have been the user experience designer on this project, blessed with the opportunity to work with an amazing Happy Cog team: Jeffrey Zeldman, creative director; Erin Kissane, content strategist; Naz Hamid, designer; Aaron Gustafson, [Keep Reading…]
The boxee website redesign
A few days ago, boxee announced a big redesign to their website. As their user experience consultant, I helped to make the site easier to use and gave greater prominence to some key features — like finding friends and managing web services. The necessity for these changes became very apparent during the interviews I conducted [Keep Reading…]
Photo of the day: Mister Softee is healthier than Starbucks
Do do, do do do, do do, do do, do do, do do, do do do. Do do, do do do, do do, do do, do do, do do, do do do. Yep, that’s the Mister Softee jingle. And I’m humming it with a huge smile on my face. I treated myself to a cone [Keep Reading…]
Photo of the day: The unfoggable mirror
Orian and I stayed at the Seaport Hotel in Boston a few weekends ago. After getting out of the shower I noticed that a portion of the mirror was somehow not fogged up! At first I thought it was a happy accident, but then I realized that couldn’t be and gasped at the genius of [Keep Reading…]
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