Tuesday morning I was sitting in the Amtrak waiting area at New York’s Penn Station when I glanced to my right to see if my track number had been announced.
There were two screens, one stacked on top of the other, with two metal plaques that indicated Departures on the top and Arrivals on the bottom. [...]
Tags:Customer Experience·Pain·Photography·Usability Evaluations
I use WordPress to power this blog so I always like to take a close look at new versions to see if they will help or hurt my workflow. Over a year ago I wrote extensively about WordPress 2.5, which was a drastic overhaul of all aspects of the admin tool. I failed to write [...]
While at Graceland, I came upon a truck with operating instructions posted on the side. These might be the most confusing instructions I’ve ever seen.
I’m well aware that I’m not the intended audience for this, but there’s so much jargon and such poor grammar that I can’t imagine anyone can understand what this is explaining [...]
A few years ago I went out with a guy who made me dinner in his apartment. I’m going to refrain from saying what I thought of the food. But at the end of the meal as we brought the dishes into the kitchen, I noticed that his dishwasher had a unique design that I’d [...]
Tags:Design·Gadgetry·Photography·Pleasure·Usability Evaluations
When I was in Austin for SxSW Interactive, I stayed at the Hampton Inn a block away from the Austin Convention Center. I chose the hotel because it was convenient, even though the room rate was out of control — $299/night (which I got reduced to $259). I recognize that when 10,000 geeks descend upon [...]
Tags:Customer Experience·Customer Service·Human Factors·Pain·Usability Evaluations
