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My 10 Principles for Designing Experiences Applied to Designing Organizations

It’s hard to believe that it was way back in 2011 when I first began giving my presentation Design Principles: The Philosophy of UX. Three years later, I’ve given that talk at more than a dozen conferences around the globe, from Hong Kong to Bogotá to Tel Aviv and beyond. It has been a tremendous [Keep Reading...]

You down with OPP (Yeah you know me)

Other People’s Podcasts! What what! Hosting your own podcast is a heck of a lot of fun (or co-hosting, in my case, with Paul McAleer!), but every now and then it’s nice to be on the other side of the mic, so to speak. I’ve been lucky to be a guest on a few great [Keep Reading...]

The UX Career Path: From Wireframes to Coaching

I have attended the IA Summit every year since 2008. This year’s event takes place in my new home of San Diego, so naturally I’ll be there. It’s hard to believe it will be my 7th consecutive year when I still feel like a newbie. I love this community, I love this conference, and I [Keep Reading...]

Speak and Be Seen

I’m thrilled to have been invited to contribute a piece to Ladies in Tech, a new site celebrating and supporting female speakers in technology. Published today, Speak and Be Seen is a deeply personal story of how I first got involved in public speaking and the massive fears I’ve had to overcome along the way. [Keep Reading...]

The truth about the presentation process

Having the opportunity to speak to an audience who cares what you have to say and believes they can learn something new from you is a totally surreal experience. Especially when you consider that months of work pours out of you in under an hour. I’ve been speaking at conferences since the fall of 2008. [Keep Reading...]

What’s Your Problem? Putting Purpose Back into Your Projects

[This is the written form of my presentation What's Your Problem? Putting Purpose Back into Your Projects] Our story begins in the 1980s at Procter & Gamble, the largest consumer goods company in the world. They make Bounty, and Mister Clean, and Dawn and lots of other brands you know and love. P&G was raking [Keep Reading...]

Sketched

I was sketched while presenting at An Event Apart Boston 2012 by the highly accomplished artist Fish McGill: The 5 Whys and Fishbone Diagram on either side of my head are techniques I discuss in my talk, What’s Your Problem? Putting Purpose Back into Your Projects. Check out all of his portraits from the event. [Keep Reading...]