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User Research War Stories: “Taking empathy to a whole new level”

My friend Steve Portigal, an esteemed customer research consultant in the Bay Area, has a series on his blog titled “War Stories” — anecdotes from ethnographic researchers about the craziest things that have happened to them in the field. One entry from Priya Sohoni is particularly striking. Titled “Taking empathy to a whole new level,” [Keep Reading…]

The User Is Not Like Me

The user is not like me. August 25, 2003. It was the first day of my senior year at Carnegie Mellon University. It was the day I learned the mantra that would shape my career. The user is not like me. Words uttered by Bonnie John, my professor of 05-410 Introduction to HCI Methods (now [Keep Reading…]

I’m off to SXSW 2012 to speak and play

Four years ago I had never even heard of South by Southwest, and now I’m on a plane heading to Austin for my 4th time attending and 3rd time speaking at the most raucous and depraved interactive technology festival on the planet. I mean that in the best way possible :) I’m trembling with excitement [Keep Reading…]

Location Agnostic, Context Specific

At the end of last year, I contributed to a year-end roundup piece in A List Apart called “What I Learned About the Web in 2011.” I shared the most impactful lesson I had learned from various user research projects last year. CONTEXT IS KING The most important thing that 2011 taught me about web [Keep Reading…]

I’m Not Cool

Two weeks ago, I bit the bullet and moved to Brooklyn. To my Manhattanite parents, this is a betrayal of epic proportions. To my childhood friends, I’ve lost my mind. But to the web community, what the hell took me so long? I’ll tell you. It’s quite simple really. I’m not cool. The same week [Keep Reading…]

Follow-up to “You’re not a user experience designer if…”

The blog post I wrote about six weeks ago titled, You’re not a user experience designer if…, got way more attention than I ever could have predicted — in fact, I think it got the most traffic of any post I’ve ever written. Sure, it’s an antagonistic title and that always gets people riled up. [Keep Reading…]

My SXSW Core Conversation: “Breaking Taboos: Pros Get Real About Money Matters”

Money is a topic that most people dance around because they don’t want to be rude, or tacky, or misunderstood. But if we avoid talking about it, we avoid learning a very essential part of our business and our industry. In order to thrive as a professional community, we need to have a strong handle [Keep Reading…]