[This is an update on the disappointing conditions I recently experienced at the Sheraton Centre Toronto Hotel.]
Within 12 hours of my critical survey submission to TNS Global — the vendor who handles Sheraton’s customer satisfaction surveys — I received the following email from Sheraton’s Manager of Experience Engineering.
I’m really glad they’re listening.
Read the full email [...]
Entries Tagged as 'Emails'
The Sheraton Responds!
September 30th, 2009 · 6 Comments · Customer Experience
Tags:Customer Experience·Customer Service·Emails·Pain·Pleasure
Awesome Email of the Day: Evangelizing Myself
June 2nd, 2009 · 2 Comments · E-mails, Pleasure
Being able to help people change their lives for the better is worth more than any client check. I’m very fortunate to get amazingly kind emails from strangers around the world. I promptly add them to my Happy File to look back on when I’m feeling down and doubting myself. Here is a recent email [...]
