A few days ago, I received an amazing email from someone I have never before met, wanting to share some information. The purpose of the email is irrelevant, but the opening paragraph is SO classic, it’s worth reposting here.
You should know that somewhere in the depths of the UX world there are a bunch of [...]
Entries Tagged as 'Emails'
Awesome email of the day: The unglamorous side of UX
August 11th, 2010 · 4 Comments · E-mails
Awesome Email of the Day: How Little You Really Know
June 10th, 2010 · 1 Comment · E-mails, Pleasure
Back in February, I wrote a blog post titled How Little You Really Know. If you haven’t read it, go check it out now.
I got the below email in response, and have kept it in my inbox as a reminder of why I do what I do.
It’s a few months late, but I wanted to [...]
Tags:Emails·Inspiration·Pleasure·Props
The Sheraton Responds!
September 30th, 2009 · 6 Comments · Customer Experience
[This is an update on the disappointing conditions I recently experienced at the Sheraton Centre Toronto Hotel.]
Within 12 hours of my critical survey submission to TNS Global — the vendor who handles Sheraton’s customer satisfaction surveys — I received the following email from Sheraton’s Manager of Experience Engineering.
I’m really glad they’re listening.
Read the full email [...]
Tags:Customer Experience·Customer Service·Emails·Pain·Pleasure
Awesome Email of the Day: Evangelizing Myself
June 2nd, 2009 · 2 Comments · E-mails, Pleasure
Being able to help people change their lives for the better is worth more than any client check. I’m very fortunate to get amazingly kind emails from strangers around the world. I promptly add them to my Happy File to look back on when I’m feeling down and doubting myself. Here is a recent email [...]
