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Whit Hour – Week 6

Thank you so much to the 41 people who showed up for the sixth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. I really appreciate everyone’s flexibility in moving over to Ustream at the [Keep Reading...]

Whit Hour – Week 5

Thank you so much to the 20 or so folks who showed up for the fifth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. I particularly appreciate your patience and determination to stick with [Keep Reading...]

Whit Hour – Week 4

Thank you so much to the 25 or so folks who showed up for the fourth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Join me next week on Sunday, August 30, 9-10pm Eastern [Keep Reading...]

Client Matters: Does Your Client Need a Consultant or an Agency?

I’ve started a new column called Client Matters on UXmatters, a web magazine about user experience. Every other month I’ll give UX professionals an honest look at managing relationships with clients and provide some tips on how to turn unpleasant situations into winning ones. The first article in the column starts at the beginning: first [Keep Reading...]

I did the UX design for Brighter Planet

I am thrilled to announce that the new Brighter Planet website is now live and in beta. I am proud to have been the user experience designer on this project, blessed with the opportunity to work with an amazing Happy Cog team: Jeffrey Zeldman, creative director; Erin Kissane, content strategist; Naz Hamid, designer; Aaron Gustafson, [Keep Reading...]

The boxee website redesign

A few days ago, boxee announced a big redesign to their website. As their user experience consultant, I helped to make the site easier to use and gave greater prominence to some key features — like finding friends and managing web services. The necessity for these changes became very apparent during the interviews I conducted [Keep Reading...]