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How Empathy Won the Election

Congratulations to President Barack Obama on winning his second term. I am deeply proud to have helped re-elect him to be our leader. I do not agree with all of his policies. I have been disappointed with some of his decisions. But I am able to see past that, because when I look into his [Keep Reading...]

When Empathy Looks Like Apathy: Baby Boomers and Millennials at Work

Don’t be so quick to judge someone else’s ability to empathize, or you may just demonstrate a lack of empathy yourself. There’s a lot of talk these days about the rift between Baby Boomers and Millennials in the workplace, a squabble between parents and their children. Boomers says their young colleagues are self-entitled and aloof. [Keep Reading...]

We Think We See It All

When we look through our eyes, we think we see things just as they are, see all there is to see. “The sky is blue” is the objective fact we most often fall back on when trying to diffuse an argument. It’s our baseline, our common ground, that one thing we can agree on so [Keep Reading...]

Bill Moggridge, pioneer of empathic design, dies at 69

I was deeply saddened to learn that Bill Moggridge died of cancer yesterday at the age of 69. I will always regret that I never got to shake his hand. Those hands probably sketched hundreds of thousands if not millions of iterations of interaction design ideas throughout his career. In fact, it was Moggridge who [Keep Reading...]

The Thief and The Healer

I was on Skype conducting a stakeholder interview with a client in London when my boyfriend returned to the apartment. He had just left for an appointment 5 minutes earlier. “So sorry to bother you, honey,” he whispered, “but your car was broken into.” I went deaf for a moment as my client continued answering [Keep Reading...]

Mark Ruffalo and Sesame Street Teach Kids About Empathy

Empathy is a hard thing to understand, and it’s an even harder thing to do — if you weren’t raised to do it. With the help of actor Mark Ruffalo, Sesame Street tries to explain the meaning of empathy to the kids at home. Mark: “Empathy is when you’re able to understand and care about [Keep Reading...]

The Pros and Cons of An Emotional Boss

Yesterday I wrote about how it’s our responsibility to ensure our managers value us and truly understand what we do — and how and why we do it. Most managers want to set their direct reports up for success (whether they care about them as people or just cuz it makes them look good), but [Keep Reading...]