More Empathy, Better Design

“A lot of people in our industry haven’t had very diverse experiences. So they don’t have enough dots to connect, and they end up with very linear solutions without a broad perspective on the problem. The broader one’s understanding of the human experience, the better design we will have.” ~ Steve Jobs [Wired, February 1996]

Speaking Up

Two days ago, a prominent designer named Sarah Parmenter published a post titled Speaking Up, in which she revealed the horrific harassment she has endured as a public woman in technology. Sarah and I have spoken at the same conferences and share a lot of the same friends, and I have admired her ability to [Keep Reading…]

My 2012 Year in Review

2012 has been a big year for me, one of tremendous evolution and many new experiences. At the start of the year, I expanded my vision of user experience beyond product design and shifted my focus to organizational empathy. Designing the product is all for naught if you don’t first take the time to design [Keep Reading…]

Being Good

There’s a very interesting post in NY Times Bits Blog today, comparing Monday’s departure of Microsoft’s Steven Sinofsky, president of the Windows division, with Apple’s firing of Scott Forstall, senior vice president of iOS Software, two weeks ago. In the post, the author asks, “When do the costs of keeping brilliant leaders who cannot seem [Keep Reading…]