A New Perspective

Shifting your perspective isn’t only necessary to offer empathy to others, but it gives your own views much more depth. Here’s an excerpt from my February post for The Pastry Box, published today: On our first day of class, the teacher led us out of the building and brought us a few blocks away to [Keep Reading…]

Empathy for Ourselves

We’re in this situation where we have a finite period of time, we really need to pay close attention to this person. We need to concentrate. We need to focus. And we need to go into it with the intent of gaining understanding, of challenging our assumptions, of teasing out the problems and needs and [Keep Reading…]

The Song of Peace

Sooner or later, all the peoples of the world will have to discover a way to live together in peace, and thereby transform this pending cosmic elegy into a creative psalm of brotherhood.” — Martin Luther King, Jr. Nobel Prize Acceptance Speech We are all each other’s brothers and sisters. We all come from the [Keep Reading…]

Give Us the Answer

“You are an expert,” he told me. “We want you to give us the answer.” “Then I’m not for you.” I guess I could have just taken the money, but it would have cost me my integrity. Many companies don’t believe they have time to learn a new way to work. They just want someone [Keep Reading…]

The Evolution of User Experience

When I started my career in user experience, my purpose was to make digital products easier and more pleasurable to use. Interfaces were poorly organized, poorly labeled, and took forever to learn—and I wanted to fix them all. I applied my knowledge of best practices and emerging trends. I used design patterns and standard elements [Keep Reading…]

Empathy is Not a Buzzword

Empathy is not a buzzword; it’s a life pursuit. The wings of wisdom and compassion have been taught by Buddhism for 2500 years. This isn’t new. What’s new is the movement to integrate compassionate practices into business. Particularly in the tech industry which is often so dehumanizing. Left unchecked, technology turns people into proxies. That’s [Keep Reading…]

Connecting and Disconnecting

We have become a society of people who avoid each other. Our instinct is no longer to extend ourselves to help a fellow human being in need, but rather to protect ourselves, our feelings, our time. We hide. We prefer to be alone. We prefer to sit back and observe. We prefer to climb inside [Keep Reading…]