Henry Ford famously said, “If I had asked my customers what they wanted, they would have said a faster horse.” Despite the lack of hard evidence that Ford actually uttered those words, the phrase is wielded by lots of designers and business owners who want to justify basing decisions on their instincts rather than engage [Keep Reading…]
UX and The Lawsuit
So you may have heard that Apple and Samsung are suing each other. I hate when mommy and daddy fight. In general, this lawsuit really irks me. Patents are outdated, both sides are being petty bullies, and customers are the ones who are going to suffer. I was wishing it would all just go away [Keep Reading…]
Constructing Your Personal User Interface on Harvard Business Review
The inspiring Whitney Johnson invited me to contribute to her latest post on Harvard Business Review, titled Constructing Your Personal User Interface. Published yesterday, the piece takes five of my principles for designing user experiences and shows how they apply not only to human-computer interaction but to human-human interaction as well. There’s already a great [Keep Reading…]
User Experience is Not Enough
Designing the product is all for naught if you don’t first take the time to design the organization. — Whitney Hess (@whitneyhess) April 20, 2012 I’ve been a user experience designer for the entirety of my career. And in the decade I’ve spent doing this work, I have discovered that there is only one universal [Keep Reading…]
Don Draper is the Antithesis of User Experience
Earlier this month, Fast Company began publishing a series on user experience written by industry analyst Brian Solis. As soon as I read the first article, I reached out to Brian on Twitter to say that I thought it was crucial that he incorporate the perspectives of practicing user experience designers in order for his [Keep Reading…]
My 2011 Holiday Gift Guide of Pleasurable Experiences
Stuff is cheap, in the long run. At the end of our days, we’re not likely to remember the things we acquired as much as the moments we experienced. This holiday season, reconsider the packaged goods you’re intending to buy for the people you love. Instead, design an experience for them they’ll never forget. Here’s [Keep Reading…]
Pleasure and Pain has gone mobile
It’s quite overdue, but this blog is now optimized to be viewed in a mobile browser. Many thanks to Ben Seven for giving me the kick in the ass I needed to get it done: Commented on You’re not a user experience designer if… by Ben Seven: Are you allowed to call yourself a User [Keep Reading…]
Photo of the day: Pen Pocket
All men carry pens, right? But putting a pen in your pants pocket can be a bit of a pain — it rolls around with your keys, sticks out to one side, the cap tears at the pocket lining. Sitting next to my friend Nik Agharkar at a dinner party, I noticed him reach inside [Keep Reading…]
Photo of the day: Negative Floors
Some buildings label their 1st floor as 1, others as L for lobby or G for ground floor. I’ve even seen it as 0 in European cities where the “1st floor” denotes the first floor above ground level — what Americans consider to be the 2nd floor. But never have I ever seen this: Negative [Keep Reading…]
Catching Up on Pleasure and Pain
Welcome! If it’s your first time here, you probably arrived via a link to a single post and may not have a full picture of the things I write about. If you’re interested in learning more about me, here’s a selection of posts that can speak to my broader vision about user experience and my [Keep Reading…]
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